Field Service Engineer II Oil & Gas II Gurugram II USA

• Position: Service Engineer
• Work Location: Gurugram
• Working Days: Mon- Alternate Sat
• Work Timing: 09:00- 06:00 PM
• Education Bachelor (Electronics/Electrical/Telecommunication)
• English: Excellent Speaking and writing skills
• Other: On Field Job

JOB PROFILE

• Act as primary point of contact for all incoming technical & customer support inquiries relating to gas & flame detectors.
• Maintenance of Gas Detection System & Fire Alarm Panels
• Perform unit calibration for specific gases.
• Run temperature compensation routines for certain detectors.
• Perform re-programming of firmware.
• Provide customer support on technical issues over the phone or via email.
• Trouble-shoot returned units from customers in the field & identify the problem to be resolved.
• Travel to key customers & regional offices to undertake product installation, support, & training. Develops customer relationship & understands customer needs.
• Work with Sales & Engineering team to resolve customer issues. Report directly to our management on issues & problem-solving results.
• Perform pre-shipment testing & package products for delivery.

Company Benefits:

• Over-time Benefits
• Compensatory Leave Benefits
• Diwali Bonus
• Official Travel, Food & Accommodation