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4 Esmsys Jobs

CSR - JanSamarth

1-3 years

Ahmedabad

1 vacancy

CSR - JanSamarth

Esmsys

posted 5mon ago

Job Description


  • Should be ready to work on the voice process.
  • Clarity of speech and thought is expected with basic computer knowledge.
  • Should previously have sales domain experience
  • Ready for rotational shifts and rotational week offs.
  • Immediate joiners are preferred.
  • Must have good command and fluency in English.
Job Description
  • Answer incoming calls from customers with inquiries about product orders.
  • Assist various departments in facilitating sales of all products in the company portfolio.
  • Analyse customer issues and assist in resolving them within the required timeframe.
  • Coordinate with customers and ensure appropriate questioning to identify issues.
  • Manage all customer inquiries and summarize them to present to management.
  • Administer and prioritize customer tasks and ensure the achievement of all deadlines within the required timeframe.
  • Maintain the accuracy of all data and verify the same for all customer services.
  • Proven customer service and support experience
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Excellent communication and presentation skills.
  • Manage time effectively

Employment Type: Full Time, Permanent

Read full job description

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What people at Esmsys are saying

What Esmsys employees are saying about work life

based on 18 employees
57%
58%
75%
100%
Flexible timing
Monday to Saturday
No travel
Night Shift
View more insights

Esmsys Benefits

Job Training
Cafeteria
Free Food
Free Transport
Child care
Gymnasium +6 more
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