Customer Service Representative (CSR)

1. Handling the incoming and outgoing calls.

2. Understanding the purpose of the call and handling the call to the concerned person .

3. Maintaining the reports on a daily basis.

4. Cross checking the inquiries in the CRM and ensuring all the calls are connected to the clients.

5. To ensure the Call back calls are connected in the specified time.

6. Maintaining the decorum in the telephone department.

Required skills:
Good communication skills
Must be good in Ms Office
Must be a good team player