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CSR - PSB
Esmsys
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Should be ready to work on the voice process.
- Clarity of speech and thought is expected with basic computer knowledge.
- Should previously have sales domain experience
- Ready for rotational shifts and rotational week offs.
- Immediate joiners are preferred.
- Must have good command and fluency in English.
Job Description
- Answer incoming calls from customers with inquiries about product orders.
- Assist various departments in facilitating sales of all products in the company portfolio.
- Analyse customer issues and assist in resolving them within the required timeframe.
- Coordinate with customers and ensure appropriate questioning to identify issues.
- Manage all customer inquiries and summarize them to present to management.
- Administer and prioritize customer tasks and ensure the achievement of all deadlines within the required timeframe.
- Maintain the accuracy of all data and verify the same for all customer services.
- Proven customer service and support experience
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Excellent communication and presentation skills.
- Manage time effectively
Employment Type: Full Time, Permanent
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based on 15 employees
Flexible timing
Monday to Saturday
No travel
Night Shift
Esmsys Benefits
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