Hiring Freshers - Technical Support Executive

Role & responsibilities

• Initial point of contact for customers, customer representatives and other business partners.
• Collaborating with the field teams in contributing towards the stability of devices and service delivered.
• Monitoring Pond Alerts in Dashboards and clearing/escalating required.
• Device health monitoring and reporting.
• Capturing pond level events that are highlighted, update to customers and customer support team
• Training field employees on the use of devices and services.
• Supporting workshops with device debugging
• Monitoring devices Installation and Service.
• Checking device readiness and health prior to dispatch from dealer or workshop.
• Regular follow-ups with customers/customer representatives on pond/device performance to deliver and receive feedback.
• Communicate with internal teams to resolve the issues
• Documenting all events and issues in support tool.
• Escalating incidents when required.
• Reporting incidents on regular intervals

Qualification, Skills and Requirements:

• B.E/ B. Tech/ BSc or an equivalent degree.
• Experience: 0 to 4 years
• Good communication Skills
• Good problem solving and analytical skills.
• Good team player
• Need to be flexible with working hours.