Export / Import Documentation

Role : Customer Service is responsible for creating draft bills of lading based on the shipping instruction received from customer. As bills of lading is the legal document, the information provided in the bills of lading is governed by documents different documents

Objectives : To ensure daily targets are met without any deviations with high accuracy levels. To ensure targets are achieved and to train the new users in the team.

Responsibilities:

• Ensure the Draft Bills of lading is sent to customer based on shipping instruction.
• Ensure all Customer Requirements are followed as per Reference Guide / SOPs / Country Regulations
• Escalate any concerns and job-specific queries through the team Supervison
• Only genuine queries are raised to the FO
• Ensure Accuracy and Turn time of bill is maintained as per standard
• Achievement of targets based on set standards

Perks and benefits : Transport Facility, Night Shift Allowance, Weekend Allowance, Meal Pass.