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Program Manager RAN Software Upgrades
5-9 years
Gurgaon / Gurugram
1 vacancy
Program Manager RAN Software Upgrades
Ericsson
posted 15hr ago
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Flexible timing
Key skills for the job
Job Description
Ericsson is currently seeking a Service Delivery Manager (SDM) to join our dynamic team. The SDM will play a crucial role in maintaining the client relationships and ensuring proper customer support service delivery. As an SDM, you will be responsible for the business execution and also the environmental, health, and safety performance of deliveries. A competent SDM will demonstrate the ability to effectively manage a budget, fulfill the service level agreement (SLA), and ensure optimal customer satisfaction. Your contribution to the sales process and identification of business opportunities with the account team will be vital in this role.
What you will do:- Ensure contractual fulfillment and manage customer expectations.
- Engage in contract establishment and renewals.
- Develop a Service Level Agreement and Procedures Manual with the customer.
- Act as the escalation point for both customer and internal reasons.
- Secure margins on contracts through efficient management of costs and budget.
- Provide inputs for resource dimensioning and competence planning.
- Communicate effectively with customers and ensure adequate follow up.
- Facilitate knowledge sharing and adoption of CS delivery models and strategies.
- Stay updated on Ericsson portfolio and best practices.
- Identify and prioritize add-on sales opportunities.
- Ensure delivery teams adherence to corporate and local Occupational Health and Safety (OHS) regulations.
The skills you bring:- Contract Lifecycle Management.
- Value Creation.
- Financial Analysis.
- Knowledge Sharing and Collaboration Skills.
- Ericsson Portfolio.
- Business Acumen.
- Sales opportunity creation.
- Business Relationship Management.
- Sales process.
- Data Analysis.
- Customer Success.
- Service Delivery Models and Strategy.
- Machine Learning.
- Occupational Safety And Health.
- Trade Compliance.
Why join Ericsson
At Ericsson, you ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what s possible. To build solutions never seen before to some of the world s toughest problems. You ll be challenged, but you won t be alone. You ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply
Click Here to find all you need to know about what our typical hiring process looks like.
Encouraging a diverse and inclusive organization is core to our values at Ericsson, thats why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us
We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.
Primary country and city: India (IN) || Gurgaon
Req ID: 758586
Employment Type: Full Time, Permanent
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Rating based on 5 Program Manager
reviews
Anonymous · Technology / IT
in Gurgaon/Gurugram
E// has good projects in terms of learning and exposure but political environment doesnt allow people to grow and feel mmotivated.
Diversity candidates have to face lot of challenges in term of growth or getting appreciated. There is no visibility for them as there is lobby created at leadership level and only closed ones are given opportunities to rise. Full of politics and very bad leadership which doesnt give resources to take initiatives as they are not appreciated for same. Lot of Red Tape.
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