Chapter Member- Platform Engineer

About this opportunity:
At Ericsson, we are looking for a dynamic IT Infrastructure Engineer to provide support on Incidents, Problem resolutions and technical operations/deployments on Microsoft Technologies Products such as Skype for Business, Teams, SIP Protocol, various Microsoft 365 services. Also, responsible for the performance and stability of Teams Application.
What you will do:

• Should have strong Technical Skills on SIP and Microsoft 365 services.
• Should have strong understanding on Quality of Service (QoS), TCP/IP and Network communications.
• Should have an understanding on bringing the Automation ideas in the ways of working
• Should understand ITIL incident, problem, and change management practices, working to defined service level
• agreements. Also, responsible for reporting, vendor management, asset management.
• Flexible in approach to work content and responsibilities.
• Designing, implementing including Installing, configuring, and supporting on related services of Teams/Skype
• for Business.
• Responsible for the operation and management of Ericsson Skype/Teams Application Services and infrastructure.

The skills you bring:
- Unified Communications - Microsoft Teams applications, Video services
- Experience in L1 service desk.
- Identity And Access Management.
- Infrastructure as a Service (IaaS).
- CI/CD. - DevSecOps.
- Network (Switching, Routing and Security) - IT security, Monitoring and compliance.
- Understanding Artificial Intelligence Markup Language (AIML) - Service delivery manageme nt.

Key Qualifications:
Education: Graduate in Computer Science or similar
Minimum years of relevant experience: 3-6 years of relevant experience in the unified communications -
teams application Video services