Accounts Receivable Specialist/Senior Process Executive

Management Level

H

JOB TITLE:

Accounts Receivable Specialist

REPORTS TO:

Site Director

FUNCTION:

EQ US - Issuer & Investor Services (EQi)

DATE:

October 2024

JOB SUMMARY (what s your elevator speech for the value this role provides)

The Accounts Receivables Specialist role is an entry-level role within Issuer and Investor Services that charged with responding to RM and client requests related to invoices, and making corrections to invoices and in our systems, and resolving in order to collect outstanding balances and drive our days sales outstanding (DSO) as low as possible. All employees have vested interest in a low DSO as it converts our work to cash as quickly as possible and reduces bad debt. The primary purpose of the role is to assist Relationship Managers by responding to client inquiries for duplicate invoices, interacting with AR team in Finance to make corrections, collect and review approvals for writeoffs or adjustments per policy, and assisting the RMs in resolving aged and open items with client communication and follow-through.

ESSENTIAL FUNCTIONS

(4-6 specific functions)

PERCENT (%)

(typically > 20%)

Work with RMs and issuer clients to resolve disputes on billing, application of payments, research of discrepancies, follow-through with accounts receivable team in Finance to permanently fix errors, produce and distribute revised invoices, and collect funds due.

40%

Ensure internal compliance with EQ systems, policies, procedures

20%

Expand profitability by collecting funds from clients faster

20%

Record all work in systems for quick retrieval and use by all functional teams

20%

SCOPE OF JOB (budgetary, resource control, scope, and complexity of function)

The AR specialist will be aligned with specific team(s) of an RD and RMs once fully onboarded. Will use our systems and communication in various mediums to drive collection of aged receivables and prevent new receivables from aging. AR specialist will help RMs with research, correspondence internally and externally, and be responsible for making accurate revisions or corrections, verifying approvals for any adjustments via policy and procedure with related forms, and following through to ensure aged items are resolved and collected. Will take direction from the U.S.-based Relationship Directors and RMs, but will be managed in day to day tasks and administratively by local Site Director.

KEY CRITERIA

Essential or Desirable

Qualifications and Experience

Demonstrated ability to learn and use new technology systems to access information.

Various GL, Workday, Unity systems all used as part of these, in addition to separate billing and invoicing systems. These will change over time.

Knowledge

Microsoft office suite with an emphasis on Outlook and Excel for daily tasks and Word and

Workday

General ledger system?

Aptus billing?

Unity (Salesforce)

All aspects of the role leverage this software suite. Its common in any college or workplace environment.

Skills & Abilities

Analytical Ability

Prioritization and time management

Attention to detail and accuracy

Communication skill

Interpret requests and think in self-directed way best way to handle the request.

Used in all aspects of the job. Basics should be possessed upon entry into the role and honed to our environment over time.

Carefully review documentation with requests for compliance to EQ policies. Document all activity in Unity and other systems.

Basics of this should be possessed upon entry into the role. However, molding it to fit our RM and RD clients internally, and limited written interaction with issuer clients. Includes good written correspondence with team in the U.S.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.