MEGA Walkin Interview- International VOICE Process (UK)

Greetings from Equiniti India.

About EQ :

Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services.

EQ India provides Information Technology Services, BPO, Marketing, Sales Support, People Services & Finance Shared services support to various EQ Group companies and clients of EQ. EQ India has 1300 employees- operating out of capability centres in Bangalore and Chennai.

There has never been a better time to join EQ

EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Customer Experience Executive

Team : CEC - UK

Reports to: Team Leader

Role:

To assist shareholders buying and selling shares in accordance with predetermined procedures and service standards under appropriate guidance and direction. Also supporting customer queries.

Business Function.

EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore.

Core Duties and Responsibilities :

• Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards.
• Answer inbound calls from Shareholders and assist them to buy or sell shares within the agreed service standards.
• Respond to basic queries referring to senior colleagues where appropriate.
• Contribute to the completion of the teams workload.
• Improve own skills as knowledge within the operational team taking opportunities to identify area for improvement to processes and service.
• Undertake duties at a similar level as required.
• Ensure compliance with Equiniti procedures, standards and reporting requirements, together with all relevant regulatory and statutory requirements, where appropriate implementing actions to protect our business at all times.
• Always to undertake the duties of this role in accordance with the requirements of the companys Regulators.
• Complete work within the security arrangements of Equiniti. Any deliberate contravention of these procedures may lead to disciplinary procedure.
• Ensure that all work is undertaken within the quality system.
• Ensure that work and ethics comply with all security arrangements both physical and information.

Competencies and Experience :

The candidate should demonstrate the following experience, skills and behaviours:

• Excellent communication skills; Strong phone and verbal communication skills along with active listening
• Proven experience in a customer support role
• Meeting targets for accuracy, quality, volume and agreed service levels
• Familiarity with CRM systems and practices
• Basic understanding of data protection principles and knowledge in AML
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• Adherence to procedures and regulations.
• Demonstrate willingness to contribute to team beyond own immediate tasks

Benefits:

Being a permanent member of the team at EQ you will be rewarded by our company benefits, these are just a few of what is on offer:

• 31 days + 9 bank holidays (UK)
• Comprehensive Medical & Life Assurance cover
• Maternity leave of 6 months full pay, 10days paid paternity leave
• Long Term Incentive Plan (LTIP) for all colleagues
• Accidental & Life cover 2 times of concerned CT
• Two way cab provided for free of cost.

Eligibility Criteria:

*Immediate joiners who have already completed their notice period are preferred*

30 days notice period are not eligible to apply.

* Graduation is Mandatory*

• Except BE / BTech graduate's freshers are eligible

* (0 - 5) Years of experience in International voice only required *

* UK shift - Day shift *

Documents to be carried as mentioned below in (PDF format) soft copy only.

• Relieving letters (From 1st to last employment)
• Relieving confirmation Mail (last Company)
• Hike letter if any (From last Company)
• Offer letter.(Last company)
• Payslips from current company (last 3 months)
• Educational Documents (10th,2nd PU, Graduation/Post Graduation)
• Copies of Govt. Proofs ( Aadhar & PAN Card both sides)

Candidates can directly walk-in to the below mentioned venue.

Date: January 20 2025

Time: 1 pm - 4pm

Reference : M Priya Dharshini (HR)

Rounds of interview

Hr Screening

Voice Assessment

Managerial round

Venue

Equiniti India Pvt Ltd

Address:

Block 10, 8th floor, DLF IT Park

1/124, Mt Poonamalle High Road, Ramapuram

Chennai, Tamil Nadu 600 089

Note:

*Kindly carry your government Original ID proof for security concern.

*Kindly carry your updated resume for interview procedure.

*Employ yourself before 15 mins to the schedule.

* Kindly mention reference on top of the resume*