Program Manager

Role & responsibilities

• Responsible for delivery assurance for all the programs and close customer interactions.
• To manage multiple complex customer programs from design and development to production with end-to-end delivery responsibility, ensuring delivery excellence and customer delight.
• Interface and engage with customers at a strategic level, ensuring that not only the current program requirements are met but forecast needs or issues that may arise and devise ways to address those proactively.
• Responsible for delivery operations that includes Master Incident Management.
• Responsible for ADMS, AMS, Infra Management & Security management for the programs.
• Ensure that all customer feedback processes are completed on time.
• Ensure overall program lifecycle deployment by defining resources and schedules for multiple program implementation.
• Influence customer perception positively and contribute to relationship management and drive account farming.
• Provide overall Technical/ Functional/ Management guidance to the team.
• Oversee the launch of multiple programs from concept to delivery, aligning with various stakeholders and communicating effectively with multi culture teams.
• Contribute to the Digitization drive of the Bank.
• Ensure multiple program deliveries are within the budget, up to quality standards and as per the program delivery timelines committed to clients.
• Create a program level culture of giving the customer more for less.
• Build mechanisms for individuals and teams to innovate and reward such actions on an ongoing basis.
• Ensure that both internal as well as client driven quality and compliance norms are met.
• Ensure complete contract management, including profitability and other parameters across multiple projects.
• Support and cultivate a culture of completing documentation and reviews, particularly the ongoing and post project/program knowledge management related actions.
• Ensure that going forward the best practices become a part of the standard process.
• Create and maintain multiple program level dashboards to enable effective project/program management.
• Promote teamwork, motivate, mentor, develop subordinates and manage any conflicts within the teams.
• Align with the multiple units across teams for creating effective value chain for the customers.
• Ensure that skillsets in the team are built with the necessary certification.
• Play the role of the Mentor and Coach to the multiple program teams, sometimes working with many levels down, to both assess and develop their technical/professional capabilities.
• Should be working as a program head/director already in his current role for big team size program.
• Should have majorly worked on JAVA/J2EE technology.
• Should be 100% from Banking and Finance Delivery background.
• Should have experience in handling Indian customers.