Insurance Operations Manager

Job Overview :

As an Insurance Operation Representative in the insurance industry, your primary responsibility will be addressing inquiries, resolving issues, and providing accurate information regarding insurance policies and claims. You will serve as a liaison between the insurance company and our team, assisting them with policy inquiries, claims processing, and policy adjustments.

Responsibilities :

• Assistance to Branches: Respond promptly and courteously to Sales Team inquiries via various communication channels. Provide accurate information on insurance policies, coverage details, premium payments, and claim procedures.
• Issue Resolution: Investigate and resolve branch queries or issues regarding policy and other concerns. Ensure that all queries are addressed efficiently and effectively.
• Policy Management: Co-ordinating for policy renewals, endorsements, and cancellations in accordance with company guidelines.
• Claims Processing: Guiding branches through the claims process, including initial reporting, documentation submission, and claim status updates.
• Documentation and Record Keeping: Maintain accurate and detailed records of all the policies executed and telecommunication to the Life Insurance customer. Ensure compliance with data protection regulations and confidentiality policies.
• Quality Assurance: Participate in ongoing training and development programs to enhance product knowledge and service skills.

Qualifications and Criteria :

• Bachelor's degree preferred with Advance Excel Knowledge.
• Previous experience in customer service, preferably in the insurance industry.
• Proficiency in using customer service software and Microsoft Office applications.
• Strong communication skills, both verbal and written, with a focus on clarity and empathy.
• Excellent problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• IRDA certification will be the added advantage.