Senior Manager Technical Architecture

Overview About BU: Platform Services specializes in the implementation, management and evolution of Custom and PeopleCloud solutions, offering end-to-end support for clients. Our team of experts handles platform setup, ongoing management, and strategic enhancements, ensuring that our solutions adapt to changing business needs. From loyalty programs to digital activation, our platforms empower clients to execute campaigns, generate insights, and streamline business activities, all with a focus on seamless integration and continuous improvement. By collaborating with client partners and strategy teams, we create impactful campaigns tailored to each client s unique objectives. Role Overview: The Senior Manager, Engineering will lead a dynamic team focused on architecting and delivering CRM solutions while driving innovation in the digital marketing domain. This role demands a unique blend of technical expertise, architectural vision, and leadership acumen to ensure alignment with business objectives and technological excellence. We are seeking a visionary leader with 15+ years of experience in software engineering, with a strong background in CRM platforms, ETL processes, Data warehouse, and DataMart, along with a deep understanding of digital marketing technologies.The ideal candidate will have a proven track record in leading large technical teams, designing scalable solutions using industry best practices, and implementing emerging technologies to enhance platform capabilities. As a client-facing technical expert, this role will involve providing guidance and consultancy throughout the project lifecycle. Additionally, the Senior Manager will foster a culture of innovation, continuous improvement, and knowledge sharing within the technical competency team, driving both individual and organizational growth. Responsibilities Technical Leadership and Architecture Design and implement scalable, secure, and high-availability CRM architectures leveraging AWS services, Databricks, and modern data lake house principles. Lead the development and execution of microservices-based architectures, serverless solutions, and event-driven frameworks for CRM and data management. Define and enforce best practices for ETL processes, enabling efficient extraction, transformation, and loading of data across various systems. Architect and optimize data warehouses and data marts to support advanced analytics, business intelligence, and reporting requirements. Define and enforce security architectures aligned with industry best practices, including data encryption, tokenization, and IAM policies. Evaluate emerging technologies (AI/ML, predictive analytics, CDPs) and recommend their integration into the CRM ecosystem. Implement best practices for data governance, including access control, auditing, and monitoring for sensitive customer data. Strategic Collaboration: Collaborate with cross-functional teams to align technical solutions with business goals, ensuring seamless integration of CRM and digital marketing tools. Work directly with clients to translate their business needs into actionable technical requirements, guiding them through the entire project lifecycle. Act as the technical point of contact for large-scale CRM projects, ensuring alignment with organizational goals and industry trends. Mentor cross-functional teams in best practices for data engineering, architectural design, and cloud deployment. Delivery and Operational Excellence: Define and enforce coding standards, CI/CD practices, and testing frameworks to ensure high-quality, consistent project delivery. Identify risks early and implement mitigation strategies to ensure timely and successful project completion. Streamline processes and automate workflows to optimize release management, system monitoring, and overall operational efficiency. Lead adoption of cutting-edge technologies in AI/ML, predictive analytics, and real-time processing for CRM innovations. Team Leadership and Innovation Lead and mentor high-performing engineering teams, promoting a culture of continuous learning. Set clear objectives and KPIs for teams, ensuring alignment with project goals. Encourage innovation and framework-driven development to enhance organizational capabilities. CRM and Digital Marketing Expertise Architect and deliver integrated CRM and digital marketing solutions, focusing on tools like CDPs and loyalty systems to optimize customer engagement. Leverage data-driven insights to refine marketing strategies and drive measurable business results. Act as a trusted technical consultant, providing guidance throughout the project lifecycle to ensure successful implementation and client satisfaction. Enable CRM systems to integrate with digital marketing platforms such as Salesforce, Adobe Experience Cloud, and Customer Data Platforms (CDP). Qualifications Educational Background Bachelor s or master s degree in computer science, Information Technology, or a related field. Master s degree or MBA in Technology Management is preferred. Experience 15+ years of experience in technology roles, with at least 5+ years in leadership or managerial positions. Extensive experience in CRM system development, integration, and management in enterprise environments. Proven expertise in cloud platforms, specifically AWS, and big data technologies such as Databricks, Apache Spark, and Delta Lake. Technical Skills Strong proficiency in Python, SQL, and Scala for data engineering and big data applications. Advanced knowledge of AWS services, including Redshift, Glue, S3, Lambda, IAM, Step Functions, and CloudFormation. Hands-on experience in data pipeline development using tools like Kafka, Kinesis, or Apache Airflow. Demonstrated ability in designing and implementing scalable microservices and event-driven architectures. Expertise in data modelling techniques, including dimensional modelling, star/snowflake schemas, and data Lakehouse architectures. Proficiency in Tableau, Power BI, and AWS QuickSight for data visualization and reporting. Architectural and Leadership Skills Strong architectural skills in cloud-native, serverless, and data lakehouse solutions. Demonstrated ability to manage and deliver large-scale, high-performance systems in a multi-cloud or hybrid environment. Experience in leading cross-functional teams and mentoring engineers on best practices and emerging technologies. Proven ability to align technical initiatives with strategic business goals and deliver measurable impact. Additional Information Epsilon is a global data, technology and services company that powers the marketing and advertising ecosystem. For decades, we ve provided marketers from the world s leading brands the data, technology and services they need to engage consumers with 1 View, 1 Vision and 1 Voice. 1 View of their universe of potential buyers. 1 Vision for engaging each individual. And 1 Voice to harmonize engagement across paid, owned and earned channels. Epsilon s comprehensive portfolio of capabilities across our suite of digital media, messaging and loyalty solutions bridge the divide between marketing and advertising technology. We process 400+ billion consumer actions each day using advanced AI and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Epsilon is a global company with more than 9,000 employees around the world. Epsilon has a core set of 5 values that define our culture and guide us to create value for our clients, our people and consumers. We are seeking candidates that align with our company values, demonstrate them and make them meaningful in their day-to-day work: Act with integrity. We are transparent and have the courage to do the right thing. Work together to win together. We believe collaboration is the catalyst that unlocks our full potential. Innovate with purpose. We shape the market with big ideas that drive big outcomes. Respect all voices. We embrace differences and foster a culture of connection and belonging. Empower with accountability. We trust each other to own and deliver on common goals. Because You Matter YOUniverse. A work-world with you at the heart of it! At Epsilon, we believe people make the place. And everything we do is designed with you in mind. That s why our work-world, aptly named YOUniverse is focused on creating a nurturing environment that elevates your growth, wellbeing and work-life harmony. So, come be part of a people-centric workspace where care for you is at the core of all we do. Take a trip to YOUniverse and explore our unique benefits, here Epsilon is an Equal Opportunity Employer. Epsilon is committed to promoting diversity, inclusion, and equal employment opportunities by using reasonable efforts to attract, recruit, engage and retain qualified individuals of all ethnicities and backgrounds, including, but not limited to, women, people of color, LGBTQ individuals, people with disabilities and any other underrepresented groups, traits or characteristics.