AmbitionBox
Search
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
All Filters
69 EPIQ Systems Jobs
Client Services Associate Project Manager
4-5 years
Hyderabad / Secunderabad
1 vacancy
Client Services Associate Project Manager
EPIQ Systems
posted 6d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Ensures client and project requirements are being met with the highest quality and accuracy through verifying and communicating routinely with both the client and internal partners.
- Converts client requirements into operational work requests, monitor progress, and proactively updates client and project team stakeholders on deadlines.
- Obtain, examine and prepare client data for Intake
- Assist in troubleshooting and resolving any client issues with delivered or hosted data
- Handle review platform (DMX or Relativity) specific items including but not limited to User requests, database management (archiving/deletion), creation of layouts / views / fields / choices / highlighting , creation and execution of STRs, creation and management of batch sets, reporting
- Provide matter specific support on items such as privilege log generation, media tracking, and project specific reporting
- Understand project budgets and obtain required approvals before incurring additional costs outside of project estimates
- Ensures continuity of client service between shifts by providing clear handoffs and client updates.
- Drives overall client satisfaction through effective coordination and communication of client deliverables.
- Participate in process improvement initiatives and collaborate with teammates to standardize and improve the customer experience
- Ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met.
Qualifications Characteristics
- Minimum two-year consulting, litigation support, paralegal or attorney experience in a law firm, corporate legal departments or eDiscovery service provider with an overall experience of four to five years.
- Bachelors degree or equivalent practical experience.
- Hands-on experience with working on Relativity
- Proficiency in PowerPoint, Excel and BI is highly desirable and an added advantage.
- Demonstrated success in working on multiple simultaneous projects.
- Oral and written communication skills that demonstrate a white glove approach to service.
- Client relationship skills which include the ability to proactively manage client expectations, recognize client needs, and adapt to consistently meet client requirements.
- Capacity to learn quickly and adapt to changing industry trends.
- Flexibility to work both night shift timings and occasionally on weekends is required.
Employment Type: Full Time, Permanent
Read full job descriptionEPIQ Systems Interview Questions & Tips
Prepare for EPIQ Systems roles with real interview advice
What people at EPIQ Systems are saying
What EPIQ Systems employees are saying about work life
based on 250 employees
Flexible timing
Monday to Friday
No travel
Day Shift
EPIQ Systems Benefits
View more benefits
Compare EPIQ Systems with
Cognizant
Compare
Infosys
Compare
TCS
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
Xoriant
Compare
CitiusTech
Compare
HTC Global Services
Compare
Tietoevry
Compare
Collabera Technologies
Compare
Unisys
Compare
Slk Software Services
Compare
Altimetrik
Compare
Apexon
Compare
TEKsystems
Compare
Allianz Technology
Compare
Quality Control Analyst - Cyber Review, Data Analysis & Notifications
1-2 Yrs
Hyderabad / Secunderabad
Senior Analyst - Cyber Review, Data Analysis & Notifications
2-7 Yrs
Hyderabad / Secunderabad
Share an Interview