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VKYC- Relationship Manager
EpiFi
posted 3mon ago
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Flexible timing
Key skills for the job
Job Description
You will be part of the very first team of Relationship Managers for the " Video Based Customer Identification process (V-CIP) team of Fi Capital and will be responsible for managing the digital onboarding journey for clients for our lending program.
Responsibilities
- You will be responsible for initiating and managing the Video Customer Identification Process (VCIP) journey for users part of the lending program.
- Provide exceptional customer service through face-to-face interactions to expedite the KYC process in accordance with industry and company standards.
- Have a good understanding and ability to identify and assess operational risks during VKYC calls, such as potential fraud, identity theft, and other suspicious activities.
- Adhere to all regulatory guidelines and internal policies during the VKYC process, ensuring accurate and compliant customer onboarding.
- Stay updated on the latest developments in VKYC technology, regulations, and best practices across industry. Work closely with the user risk teams to ensure a holistic approach to customer onboarding journey.
Apply If you have:
- Minimum of 3+ years of experience in customer service, customer onboarding, risk management, or a similar role within the BFSI industry, preferably in a phone/video banking/telesales setup.
- At least 1 year of experience in the quality control department within the BFSI industry, preferably in a phone/video banking/telesales setup.
- Bachelor s or Master s degree/ diploma from a recognized institution.
- Experience in working with Excel & SaaS platforms for quality audit and quality process.
- Excellent communication skills in English & Hindi.
- Proficiency in regional languages such as Kannada, Tamil, Telugu & Malayalam will be an added advantage.
Employment Type: Full Time, Permanent
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What people at EpiFi are saying
Relationship Manager salary at EpiFi
reported by
2
employees
with 1-3
years exp.
₹10.3
L/yr - ₹13.2
L/yr
138%
more
than the average Relationship Manager Salary in India
View more details
What EpiFi employees are saying about work life
based on 35 employees
Flexible timing
Monday to Friday
No travel
Day Shift
EpiFi Benefits
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EpiFi Bangalore / Bengaluru Office Location
Bengaluru Office
Headquarter
No.293, Indiqube gamma, 154/172, Outer Ring Rd, Kadubeesanahalli,
Bengaluru
560103
560103
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