Lead Content Strategist/Lead Designer

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

We are seeking an experienced Lead Content Strategist/Lead Designer to take charge of developing and executing a comprehensive content strategy across various product platforms.

You ll be pivotal in crafting engaging, accessible, and effective content for improved user experiences and engagement.

#LI-DNI #EasyApply

Responsibilities

• Define and deliver end-to-end content strategy for product experiences
• Conduct content audits, competitive evaluations, and heuristic assessments of product content usability/accessibility
• Develop concepts and plans for content experimentation
• Create polished presentations in Figma and PPT
• Employ human-centered design methods for conceptualization, writing, testing, and delivering in-product content
• Develop content wireframes, sketches, empathy maps, and affinity diagrams
• Handle voice flows for natural language understanding and virtual agents
• Create and manage ML/AI prompts and guardrails
• Write and maintain long-form articles such as help center and destination guides
• Document end-to-end content decisions in Figma files for stakeholder feedback and engineering handoff
• Establish scalable, reusable standards for content mechanics, tone, style, and accessibility
• Foster strong relationships with cross-domain content owners for cohesive product and brand experiences
• Define content workflows, processes, and best practices
• Map and source content for new product experiences

Requirements

• 10-12+ years of content design or content strategy experience
• Towering expertise in writing product UI content in American English
• Ability to utilize various content strategy/content design frameworks to solve complex human problems across screens and product areas
• Advanced working expertise in Figma, including content-specific plugins such as Ditto
• Proficiency in presentation and storytelling, including PPT creation
• Competent facilitation and workshopping skills
• Familiarity with Microsoft Office 365
• Baseline understanding of headless content management systems and GitHub
• Working understanding of AI/ML for content design, including NLU development, designing for generative AI, and prompt engineering
• Demonstrated success in relationship building and fostering a "one team" mindset
• Growth mindset and adeptness in first-principles thinking

Nice to have

• Prior role in large-scale digital transformation projects
• Advanced knowledge in user experience design or behavioral science

We offer

• Opportunity to work on technical challenges that may impact across geographies
• Vast opportunities for self-development: online university, knowledge sharing opportunities globally, learning opportunities through external certifications
• Opportunity to share your ideas on international platforms
• Sponsored Tech Talks & Hackathons
• Unlimited access to LinkedIn learning solutions
• Possibility to relocate to any EPAM office for short and long-term projects
• Focused individual development
• Benefit package:
  • Health benefits
  • Retirement benefits
  • Paid time off
  • Flexible benefits
• Forums to explore beyond work passion (CSR, photography, painting, sports, etc.)