Team Lead

Designation: Team Leader/Sr Team Leader

Outbound Sales (BPO Process: Health Insurance)

Locations: Bangalore

Language Requirement: Malayalam- Mandatory

Salary: Salary based on last drawn.

Key Responsibilities:

1. Shrinkage Management:

- Monitor and manage shrinkage levels to ensure minimal impact on business operations.

- Implement strategies to reduce shrinkage and maintain optimal staffing levels.

2. Attrition Control:

- Identify reasons for attrition and develop plans to retain employees.

- Implement employee engagement initiatives to boost morale and reduce turnover rates.

3. Data Management and Lead Conversion:

- Analyze lead data and develop strategies to improve lead conversion rates.

- Ensure high levels of connectivity and follow-up with potential clients to convert leads into sales.

4. Agent Handling:

- Manage and supervise a team of outbound sales agents.

- Provide training, support, and guidance to agents to enhance their performance.

- Conduct regular performance reviews and provide feedback.

5. Performance Tracking:

- Track and report on key performance indicators (KPIs) for the team.

- Ensure the team meets or exceeds sales targets and quality standards.

6. Compliance and Quality Assurance:

- Ensure adherence to company policies, procedures, and regulatory requirements.

- Maintain high standards of quality in customer interactions and sales processes.

Requirements:

- Proven experience in a similar role within a BPO environment, preferably in the health insurance sector.

- Strong leadership and team management skills.

- Excellent communication and interpersonal skills.

- Ability to analyze data and develop actionable insights.

- Strong problem-solving skills and a proactive approach to work.

- Ability to work under pressure and meet targets.

Kindly connect on below HR number & mail id pinkyy@eosglobe.com

• Carol 9930474967