Associate - Customer Success (0-2 yrs)

Role: Associate - Customer Success (Chat Process, Email chat and Customer Support process)

Salary: 2.5 to 4.60 LPA + Other Benefits + Night shift allowance

Location: Mumbai (Andheri East) & Gurugram (sector44)

Experience: fresher to 2 Years

Qualification :: Minimum HSC if experienced, Minimum Graduate if a Fresher

Shift Timings: Rotational shift, Work From Office/5 Day Working

- 5 Days Working

- To handle customer queries via Web Chat and E-mail

- To educate customers on client's products and processes

Responsibilities :

- Handling customer queries on Web Chat, E-mails, and social media

- Educate current and potential customers with product and service information.

- Maintain accurate customer records.

- Identify and escalate priority issues to the Team Leader and Ops Team

- Actively participate in team meetings.

- Handle all queries in a polite, professional manner.

- Probe and troubleshoot customer queries and provide a suitable and satisfactory solution.

- Educate customers on services and processes.

- Escalate any issues to the Team Leader

- Achieve agreed KPIs and Objectives

- Adhere strictly to shift schedules.

- Adhere to laid down internal policies, procedures, and processes.

- Work collaboratively with the team

Interested and And Send me your resume on this number : 9966308152