SRE Manager

As a SRE Manager, you will focus on ensuring the reliability, performance, and scalability of services and infrastructure.

Reporting to the Head of Engineering you will be part of the Product & Technology team will actively participate in all aspects of Site Reliability Engineering, including technical vision, telemetry and observation decisions, automation strategy, solution delivery, and platform incident and problem management. This is a leadership role with both technical and people leadership responsibilities. As such, this role participates in short and long-term systems planning, teams and organizational planning. This position reports directly to the Director of Engineering.

What you will do

• Provide technical and people leadership to the SRE teams by facilitating one-one-one, team, and performance review meetings
• Fulfil the role of Escalation Manager/Critical Incident Manager on critical/ major incidents by facilitating quick and effective incident resolution to minimize player and business impact.
• Conduct RCA and Post-Incident Reviews (PIRs) in a Blameless manner to identify root causes and prevent recurrence.
• Build advanced Incident Management and Problem Management support (SOPs and run-books) to effectively identify, remediate, and resolve issues related to platform reliability, stability, and performance through careful analysis of telemetry data and system logs.
• Continuously work to improve problem identification and service restoration of platforms by leading and overseeing efforts to define, enhance, and deliver automated alerting and response systems with intelligent, self-healing capabilities
• Collaborate with platform engineers through implementation decisions to achieve highly reliable infrastructure, systems, and integrations (develop synthetic monitoring, health dashboards, reliable alerts and system performance).
• Promote automation (CI/CD), infrastructure-as-code (IAC) practices, develop tools and process for seamless deployments, rollbacks, monitoring and troubleshooting.
• Define and ensure proper reviews are built to minimise the Mean Time to Recover/ Discover (MTTR/ MTTD) and Mean Time to Failure (MTTF).
• Works with development teams to set error budgets, SLIs/ SLOs and policies. Works with SRE to implement alerts and policies to minimize the impact failures and outages have on players.