VOC Platform Senior Analyst

The Platform Analyst manages and optimises our VOoC (Voice of the Customer) platform, ensuring efficiency, clarity, and alignment with stakeholder needs. This role also supports the infrastructure for dashboard reporting and data analysis.

VOC (Voice of the customer) Platform Management

• Design, update, and manage surveys, reports, and data tables within the VOC platform
• Monitor survey performance and ensure data quality
• Collaborate with stakeholders to align VoC (Voice of the Customer) data with business goals and team needs

Data Analysis

• Convert raw survey response data into usable insights, pivots, and summaries through Excel (Power Query), Power BI, Python
• Create dashboards and visual reports to communicate findings effectively