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29 Ensono Jobs

Senior Desktop Support Engineer

2-5 years

Pune

1 vacancy

Senior Desktop Support Engineer

Ensono

posted 5mon ago

Job Role Insights

Flexible timing

Job Description

Desktop Support is responsible for supporting the hardware of all desktops laptops as well as the peripherals that are connected. In addition to the hardware, there is ownership in level 1 2 application support on those machines. Desktop Support is responsible for the Level 1 2 support on the phones network, as well as owning support from the switch port to the desk, including the physical phones.

The support also covers conference rooms for all of the A/V equipment which includes projectors video conference equipment. Desktop Support also engineers solutions such as image creation distribution, testing for other support teams, testing of any technical piece that touches the desktop and responsible for picking new standards support models.

DUTIES AND RESPONSIBILITIES

The associate is expected to begin enhancing the contribution of other associates through consultation, mentoring, training; and/or knowledge sharing.
The associate is involved in multiple technical, development, or account related projects and/or processes that are of a complex and/or critical nature.
This associate may also be routinely involved in providing expert consultation with regard to his/her area of expertise.

The associate is expected to utilize his/her technical (area of) expertise on multiple, complex, and high-priority projects and/or processes.
Serves as escalation point trouble shooting contact for levels 1-3 on hardware, software configuration support
Performs daily supports functions duties along with mentoring levels 1-3
Functions as technical lead on special projects
Applies full understanding of desktop role from start to finish represents the desktop support function in cross functional projects / implementations / integrations
Called upon to design implement solutions create new processes to improve efficiency

SUPERVISORY RESPONSIBILITIES
This position does not have direct reports but may mentor less experienced associates in the role.
RECRUITING INFORMATION
Specific hiring needs may vary by location, industry, client, internal department and other business related factors. The qualifications section lists examples that may be used as guidance when populating required and preferred skills sections of recruiting requisitions / job postings.
QUALIFICATIONS
Required
Minimum of 8 years of related experience with a Bachelor s degree; or 6 years and a Master s degree; or a PhD with 3 years experience; or equivalent work experience
Preferred
Advanced knowledge of OS
Advanced knowledge of software
Advanced phone troubleshooting skills
Advanced understanding of phone A/V
Travel %
TBD by field - Needed to create job code and for Department of Labor
Any reference to years of experience should be disregarded in the UK
JR010992
Next Job Posting
Service Desk Specialist
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Employment Type: Full Time, Permanent

Functional Areas: Other

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Prepare for Senior Desktop Support Engineer roles with real interview advice

Top Ensono Senior Desktop Support Engineer Interview Questions

Q1. What has been your experience with implementing Snowflake in projects?
Q2. What are the tools used for data governance?
Q3. What is the architecture of Snowflake?
View all 11 questions

What people at Ensono are saying

5.0
 Rating based on 1 Senior Desktop Support Engineer review

Likes

Overall good experience with Ensono

  • Salary - Excellent
  • +6 more
Dislikes

Nothing to say, overall good experience.

Read 1 Senior Desktop Support Engineer review

Senior Desktop Support Engineer salary at Ensono

reported by 2 employees with 7-11 years exp.
₹11.2 L/yr - ₹14.4 L/yr
273% more than the average Senior Desktop Support Engineer Salary in India
View more details

What Ensono employees are saying about work life

based on 307 employees
75%
64%
76%
85%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Ensono Benefits

Health Insurance
Work From Home
Soft Skill Training
Team Outings
Job Training
Cafeteria +6 more
View more benefits

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