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Customer Support Engineer - Japanese Language Support
1-3 years
₹ 6 - 10.1L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Customer Support Engineer - Japanese Language Support
Enphase Energy
posted 3mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Enphase support teams work 24*7 and 365 days a year. The candidate will be required to answer inbound Emails / Chats / Phone calls from Enphase customers during assigned hours.
- Conduct remote troubleshooting of Enphase products.
- Troubleshoot, approve and execute warranty claims.
- Provide pre-sales information about Enphase products.
- Assist with the activation of new Enphase sites as needed.
- Document all activity in a central CRM/Help Desk software platform.
- Coordinate with Enphase Engineering the tracking of field issues, and subsequent product modifications or logging product bugs in a central database.
- Assist other team members with troubleshooting and/or administrative tasks as needed.
- Follow departmental conventions and procedures.
- Participate in ongoing training/education of industry standards and Enphase product-specific information.
- Professionally represent Enphase via all communications mediums.
- Abide by all company policies and standards of conduct contained in the Enphase Energy employee manual.
- Perform other duties as assigned.
- Bachelors degree in Engineering or equivalent
- A minimum of 1 year experience in supporting customers in a Tech Support or Customer Support role.
- Good interpersonal skills and proven ability to build rapport and establish/maintain working relationships with customers, peers, and managers.
- Fluency in English AND Japanese is essential.
- Excellent oral, written, and interpersonal communication skills.
- Process-focused, highly organized, and comfortable in a fast-paced, results-driven environment.
- Engaging, confident, and energetic telephone personality.
- Computer literate (PC skills essential, Mac OS desirable).
- A general understanding of electrical concepts, AC & DC circuits, electrical or electronics background - highly desirable.
- Exposure to solar/PV-related environments - desired.
Employment Type: Full Time, Permanent
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Rating based on 9 Engineer- Customer Support
reviews
Anonymous · Customer Success, Service & Operations
in Bangalore / Bengaluru
Salary and Pay is good compared to other company.
- Salary - Good
Work is overloaded. Poor toxic environment from Management. Personal property of director, micro management at toxic level No hike or raise since 2 years, everyone working on same Salary Promotions based on favourites not on talent. Management is frog of well...no MNC environment....too much direct interference. Of management in t..Read More
- Skill development - Bad+5 more
Engineer- Customer Support salary at Enphase Energy
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