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Customer Experience Executive
Enmain
posted 1mon ago
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Flexible timing
Key skills for the job
Job Description
We are seeking a dedicated Customer Experience Executive (Male) to join our client Minister Office Furniture team in Kochi, Kerala. As a key member of our customer service department, you will be responsible for ensuring exceptional customer satisfaction and maintaining positive relationships with our valued clients.
- Serve as the primary point of contact for customer inquiries, concerns, and feedback
- Respond promptly and professionally to customer communications via phone, email, and chat
- Identify and resolve customer issues efficiently, escalating complex problems when necessary
- Collaborate with cross-functional teams to improve customer experience and streamline processes
- Maintain accurate records of customer interactions and follow-up actions in the CRM system
- Analyze customer feedback and provide insights to enhance products and services
- Proactively reach out to customers to ensure their needs are met and expectations are exceeded
- Participate in customer experience initiatives and contribute ideas for improvement
- Excellent verbal and written communication skills with a friendly and empathetic demeanor
- Strong problem-solving abilities and attention to detail
- Proficiency in CRM software and ability to learn new technologies quickly
- Demonstrated ability to multi-task and prioritize in a fast-paced environment
- 1-2 years of experience in customer service or a related field
- B.Tech (preferred)
- Knowledge of customer service best practices and experience management
- Ability to remain calm and professional in challenging situations
- Strong team player with a customer-focused mindset
- Fluency in English; knowledge of local languages is a plus
Employment Type: Full Time, Permanent
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Flexible timing
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