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85 English Language Jobs in Mumbai

Customer Service New Associate - Query Management

0-1 years

₹ 2.65 - 2.66L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Mumbai

1 vacancy

Customer Service New Associate - Query Management

Accenture

posted 3d ago

Job Description


Skill required:Query Management - Service Desk
Designation:Management Level - New Associate
Job Location:Mumbai
Qualifications:Any Graduation
Years of Experience:0 to 1 years
What would you do?
The responsibility of an advisor as customer service associate will be to assist our customers end to end for any queries around billing, package related and technical support. Requires advisor to personalize the conversation, manage productivity, display strong communication skills and create sales opportunity. Candidates needs to display attention to detail, show ownership and be able to embrace feedback. Ability to multi-task in usage of different applications and adhere to key compliance measures.
  • Strong customer service skills
  • Strong verbal English language proficiency.
  • Ability to multi-task in usage of different applications and tools
  • Analytical and Problem-Solving skills
  • Team-work - Liaise with other support teams as required to resolve requests/issues in a timely manner
  • Attention to Detail -Ensure proper documentation, notification, escalation, tracking and follow up of all incidents
  • Ownership of the customer journey with quick and accurate resolution. This role is aligned to our Service Desk team which is responsible for providing 1st level customer service support to clients with respect to their operations. The team acts as a Single Point of Contact (\'SPOC\') to meet the communication needs of both users and clients, and to satisfy both customers and clients. In this role, you may be asked to switch between any support channel of phone, chat, and Email based on the business requirements. What are we looking for?
  • Adaptable and flexible
  • Ability to perform under pressure
  • Problem-solving skills
  • Detail orientation
  • Ability to establish strong client relationship
  • Able to work on a flexible basis as determined by the business needs
  • Ability to work under pressure
  • Team worker
  • Positive Attitude
  • Quick Learner
  • Punctual and Disciplined
  • Good Communication skills
  • Customer Focussed
  • Results driven
  • High standards of Integrity
  • Attention to detail
  • Any graduate from Govt. recognized universities
  • 10+2 Under-graduates with minimum 6 months prior experience preferred
  • Customer satisfaction metrics like CSAT and NPS
  • Productivity Metrics like AHT and Break Adherence
  • Quality and Compliance metrics as defined by process
  • Knowledge Check Scores
  • Attendance
  • Revenue metrics like Sales & Credit per chat
  • First Time Resolution of customer query Roles and Responsibilities
  • In this role you are required to solve routine problems, largely through precedent and referral to general guidelines
  • Your primary interaction is within your own team and your direct supervisor
  • In this role you will be given detailed instructions on all tasks
  • The decisions that you make impact your own work and are closely supervised
  • You will be an individual contributor as a part of a team with a predetermined, narrow scope of work
  • Please note that this role may require you to work in rotational shifts

  • Employment Type: Full Time, Permanent

    Read full job description

    Accenture Interview Questions & Tips

    Prepare for Accenture New Customer Service Associate roles with real interview advice

    What people at Accenture are saying

    3.7
     Rating based on 8 New Customer Service Associate reviews

    Likes

    It feels working in a reputed company

    • Job security - Good
    Dislikes

    No incentives, work life balance and also less salary

    • Salary - Bad
    • +3 more
    Read 8 New Customer Service Associate reviews

    New Customer Service Associate salary at Accenture

    reported by 117 employees
    Lock Unlock
    ₹1.9 L/yr - ₹3.8 L/yr
    11% more than the average New Customer Service Associate Salary in India
    View more details

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