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Rackspace

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3.9

based on 586 Reviews

2 Rackspace Engagement Manager Jobs

Lead Enterprise Engagement Manager

Rackspace Technology

3.9

based on 586 Reviews

11-17 years

₹ 27 - 27L/yr (AmbitionBox estimate)

Remote

1 vacancy

Lead Enterprise Engagement Manager

Rackspace

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Consulting Cloud Computing Project Management Agile Coaching System Design

+ 4 more

Job Description

The Rackspace Lead Enterprise Engagement Manager will manage several individual but related projects to the required standard of quality within the specified constraints of time and cost for the customer. The projects are typically medium to large, with medium complexity, and have high-risk exposure. Ensures the coherence of the Program and develops and maintains the appropriate environment to support each individual project within it. Responsible for the program producing a result that can achieve the benefits defined in the Statement of Work. Responsible for adhering to company security policies and procedures and any other relevant policies and standards as directed.

Work Location: Remote in the United States of America

Key Responsibilities

Develop project plans, define timeframe, prioritize tasks, and monitor progress to achieve objectives.
Manage customers, align business objectives with coordinated service deliveries, and ensure that our customers maximize the value they are seeing from their investments.
Work with customers by utilizing your project management skills to put together onboarding schedules and tasks.
Provide guidance on how best to utilize our services, provide an escalation point for issues and help provide reporting to ensure customers faith in the service.
Create monthly and quarterly business reports to customers that demonstrate the ongoing value that our services provide.
Collaborate with cloud engineers on ongoing backlog grooming and seek out new work within the bounds of active customer engagements.
Lead the root cause analysis effort with the delivery team, when issues within a customer engagement arise.
Coordinate different stakeholder perspectives to develop solutions; think holistically to increase efficiency across organizational boundaries.
Make accurate judgments regarding the time required to complete work; proactively manage a team to ensure deadlines are successfully met; balance priorities simultaneously and seek guidance when necessary.
Conducts presentations in executive settings to convey project management risk and technical information to stakeholders with varying comprehension levels.
Use prescribed guidelines or processes in analyzing situations.
Profile customer stakeholders to gain awareness of differing perspectives.
Anticipate and take action to accomplish objectives; find alternatives; accept ownership for individual and team performance.
Manage multiple tasks with constrained resources, determining relative urgency to make difficult trade-offs; maintain focus despite competing priorities and frequent context shifting.
Identify methods for collecting data, perform data analyses, and articulate findings.
Develop simple models to understand the potential impacts of decisions under various scenarios.

Qualifications

Bachelors degree in a field related to the role required. At the Managers discretion, 4 years of additional related experience may substitute for the degree requirement; if substitution is allowed, a regional equivalent to High School Diploma is required.
A minimum of 2 years of experience in the field of the role is required.
The following certs are preferred: Project Management Professional, Certified Scrum Master, AWS Cloud Practitioner.
Solid understanding of SDLC and when to apply agile vs. traditional methodologies to achieve the best outcome.
Knowledge in filtering and providing data and reports to customers, utilizing PowerPoint and Excel.

Additional Requirements

Customer-facing consulting experience or experience delivering technology services projects
Familiarity with cloud technologies, software development, networking infrastructure, data, and/or security
Technical background (software development/engineering, database/system design, IaaS)
Self-starter with results-oriented proactive management approach
Ability to learn on the job quickly and desire to develop expertise in AWS
Ability to work in a fast-paced consulting environment and collaborate effectively as a team member

Employment Type: Full Time, Permanent

Read full job description

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