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69 Engagement Management Jobs
Advanced Analyst
2-7 years
₹ 3 - 15L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
1 vacancy
Advanced Analyst
Ernst & Young
posted 7d ago
Job Role Insights
Key skills for the job
Job Description
- Handle a portfolio of GCR clients and a team of analysts
- Act as the first point of escalation relating to quality and service delivery
- Work with Global Engagement Managers and Coordinators to ensure engagements are managed effectively and efficiently
- Understand client requirements and ensure engagement processes meet requirements
- Identify pain areas in the processes and create enablers to overcome process issues
- Apply project management concepts to manage engagement delivery
- Monitor and flag engagement and people issues to local and engagement leadership
- Identify service delivery and process gaps which can be fixed to improve service delivery
- Consult with offshore teams on best practices for engagement set up and management
- Responsible for the customer satisfaction scores of the portfolio People aspects
- Act as the SPOC for the respective client facing teams
- Manage service delivery expectations for your engagement portfolio
- Develop engagement management knowledge of individuals working on your portfolio
- Conduct trainings on client and engagement management concepts to wider teams
- Network with off-shore teams to create and maintain good relationship
- Review engagement deliverables and coach staff members on best practices
- Identify training gaps for self and team and work with leadership to bridge gaps
- Continuous learning You ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you We ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership We ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture You ll be embraced for who you are and empowered to use your voice to help others find theirs.
Employment Type: Full Time, Permanent
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What people at Ernst & Young are saying
Rating based on 245 Advanced Analyst
reviews
Anonymous · IT & Information Security
in Bangalore / Bengaluru
The company does allow it's employees to enhance their skills by learning as there is a mandatory 40hrs of learning to be done per year.
- Skill development - Excellent
Promotions/Salary hikes would be very minimum because the reason says would be market is not good / entire Team(process) got less same like you.
Advanced Analyst salary at Ernst & Young
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