All Filters
(1)9 Engagement Management Jobs in Pune
Senior Engagement Manager
15-17 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Senior Engagement Manager
Enterprisedb Software
posted 22d ago
Job Role Insights
Key skills for the job
Job Description
- Accountable for accelerating professional services pre-sales engagement and driving professional services deals in collaboration with the EDB Sales team, including but not limited to: scoping solution implementations, developing and presenting solution proposals to executive levels within Customers, identifying the appropriate implementation and lifecycle services to attach to any given opportunity, writing custom Statement of Works, and working with Customer and EDB Sales teams to close professional services deals to drive and meet EDB PS target metrics.
- Create and manage detailed Statement of Works (SOW) with multiple EDB teams including Sales, CTO, Legal, Finance and Partner executive teams. This includes drafting SOWs, contract management and negotiations with the customer (i.e., contract changes, pricing, terms and conditions, service definitions, SLAs) and executing the closing steps for the SOW.
- Developing professional services close plans and contributing to EDB Sales Close Plans, which may include a detailed sequence of events and action items describing steps to closure.
- Prepare and execute professional services quarterly business reviews for EDB Customer Experience executive team as well as contribute to EDB Sales quarterly business reviews.
- Drive and contribute to the Services positioning content for Requests for Proposals, Requests for Information, Partner Proposals, and ISV Proposals as needed.
- Contribute to EDB Account plans and play an instrumental role in supporting and executing services sales strategies in collaboration with the EDB Sales team.
- Establish monthly/quarterly business reviews with our Enterprise Customers to set objectives, review implementation progress at the executive level, and manage customer expectations to grow engagement and relationship with the Customer.
- Learn and apply the EDB Customer Lifecycle and strategy to land and expand with EDB and be able to position Lifecycle offerings with the EDB sales team to our Customers.
- Support the EDB Delivery Management function including executive level communication planning, customer expectation management, and services account management tasks.
- Position professional services for new customers and into existing accounts during the sales cycle, by working closely with Sales, Sales Engineers, Customer Success, Support, and Partners to drive additional sales to accelerate customer implementation success.
- Work closely with Sales Account Executives and Sales Leadership to provide input to regional sales forecasting for professional services, and provide support and input to Sellers with their regional services sales forecast.
- Act as PS executive sponsor for strategic engagement deliveries, with focus on customer retention, driving successful outcomes, building customer relationships, and helping the Delivery and Account teams to manage customer expectations.
- Coordinate and lead the engagement scoping of services solutions, which may include leading customer meetings and calls, preparing professional services proposals, collaborating internally to pull together the needed expertise and support for customer requirements, and understanding customer goals and engagement requirements.
- Develop and manage a network of in-region strategic delivery partners to co-sell EDB and EDB/Partner solutions.
- Co-develop joint solution offerings/PS Services Plays with EDB Strategic Delivery Partners and EDB Professional Services to drive customer implementation, adoption, and growth of EDB Solutions.
- Partner with the EDB Channel team to support the identification and growth of strategic Partnerships for professional services solution delivery.
- Conduct and manage quarterly PS business reviews with strategic delivery partners for EDB Professional Services.
- 15+ years experience in Professional Services Engagement Management in SAAS domain.
- Hands-on experience of positioning PS solutions with Sales Teams & Customers, and implementing engagement management processes and standards.
- Comprehensive experience in writing technical and detailed SoW, Contract Negotiations with Customers, and contract management with a thorough understanding of revenue recognition requirements for any given SOW.
- Proven track record of success working in matrixed teams across departments and across geographies and working collaboratively with Sales, Finance, Operations, Product, Customer Success, Support, and other functions.
- Excellent attention to detail and strong organizational skills paired with the ability to manage multiple enterprise engagements and customers.
- Deep understanding of professional (consulting) services in a software company.
- Excellent decision-making skills in fast paced and complex scenarios.
- Excellence in stakeholder relationship management - influencing, conflict resolution, problem solving, negotiating.
- Superior Executive level communication, presentation skills, and executive presence.
- Strong leadership and organizational skills with the ability to motivate and manage cross-functional teams to deliver successful engagements.
- Strong business acumen and understanding of customer needs, with the ability to identify new business opportunities.
- Must thrive in a fast paced teaming environment, be highly motivated, be accustomed to working across time zones, and be a strategic thinker.
- Knowledge of Postgres and Open-Source technologies highly preferred.
- PMI or PMP is a plus.
- Ability to travel as needed.
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Senior Engagement Manager roles with real interview advice
Compare Enterprisedb Software with
MongoDB
Percona Monitoring and Management
Couchbase
Redis Labs
Neo4j
Elastic
Confluent
Aurigo
Peel-works
Prime Focus Technologies
ZIGRAM
Yodlee
Algonomy
Fleetx.io
Fingent
Bravura Solutions
Infiniti Software Solutions
Paramatrix Technologies
Stellar Information Technology
CloudMoyo
Senior Engagement Manager
Enterprisedb Software
15-17 Yrs
Kolkata, Mumbai, New Delhi +4 more
Urgent Requirement || Top Ed-Tech is hiring Branch Manager|| Mumbai
RMW India Services
10-15 Yrs
₹ 12 - 18L/yr
Navi Mumbai, Pune, Mumbai
Urgent Requirement |Top Ed-Tech is hiring Branch Manager|| Navi Mumbai
RMW India Services
10-15 Yrs
₹ 12 - 14L/yr
Navi Mumbai, Pune, Mumbai
Urgent Requirement || Top Ed-Tech is hiring Branch Manager|| Mumbai
RMW India Services
5-10 Yrs
₹ 7 - 10L/yr
Navi Mumbai, Pune, Mumbai
Urgent requirement|| Branch Head ||Ed tech|| Mumbai
RMW India Services
5-10 Yrs
₹ 12 - 15L/yr
Navi Mumbai, Pune, Mumbai
Urgent requirement|| Branch Head ||Ed tech|| Mumbai
RMW India Services
5-10 Yrs
₹ 12 - 15L/yr
Navi Mumbai, Pune, Mumbai
Engagement Managers
Lib Cap Infotech Solutions
12-17 Yrs
₹ 35 - 55L/yr
Kolkata, Pune, Bangalore / Bengaluru
Recently Viewed
JOBS
Ernst & Young
No Jobs
LIST OF COMPANIES
Orkla India
Overview
JOBS
Ontrack
No Jobs
LIST OF COMPANIES
Novus Professional Services
Overview
REVIEWS
Flipkart
No Reviews
JOBS
Maersk
No Jobs
JOBS
Capgemini
No Jobs
JOBS
Trask
No Jobs
JOBS
Accenture
No Jobs
