Senior Application Support Specialist

Enterprise Application Support

Location: - Mumbai/Bangalore

The Team:

The Enterprise Application Support team at Enfusion is responsible for providing technical support and troubleshooting assistance for the companys enterprise applications. They play a crucial role in ensuring the smooth operation and availability of critical business systems.

The Role:

In this role, you will act as a liaison between our client-facing teams and internal development. The purpose of this role is to perform tier I II technical support. This will require knowing how to diagnose, judge the criticality, and establish the scope of the issue in real-time.

What You ll Do:

• Deploy and provide application support for industry leading investment management platform running on Unix/Linux platforms.
• Work with the development and systems teams to streamline processes and communication with groups outside of the technology teams.
• Investigate issues and escalate to the proper development teams.
• Learn how the technology behind the system works.
• Assess patterns in support tickets, requests and alerts helping increase efficiencies of training and support.
• Identify and implement areas lacking automation.
• Work with development to forecast severity of issues and throughput for fixing issues across teams.
• Maintain awareness of issue status after handing off to other teams.
• Provide root cause analysis as required internally.
• React to various monitoring and alerting systems.
• Weekend on-call shift on a rotational basis.

What You ll Need:

To be successful in this role, you should have the following:

• Computer Science/Engineering background (preferred)
• Exposure and experience to finance (preferred)
• Comfortable with Linux CentOS and Linux Mint and Bash scripting
• You should be able to understand Java
• XML
• Basic Networking (DNS, packet loss, etc)
• SQL
• Jira/Zendesk/Logs experience
• Ability to work remote during off hours and participate in shift rotations
• Good communication, both verbally and written
• Apache/Tomcat/Web Services experience (preferred)

At Enfusion, the best ideas win. Come be part of the future of fintech!

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