Add office photos
Engaged Employer
i
This company page is being actively managed by
Encora Team. If you also belong to the team, you
can get access from
here
Encora
Compare
All Filters
262 Encora Jobs
ServiceNow Integration Consultant
Encora
posted 1mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- ServiceNow Development & Troubleshooting and Support:
- Design, develop, and implement ServiceNow solutions.
- Customize and configure ITSM, PPM, HRCM modules like Incident Management, Change Management, Request Management, Problem Management, Major Incident Management, Reporting, PA, Dashboard, Workflow, Flow designer, Service Portal and Service Catalog/form development.
- Custom Apps related Bug fixing & Customization - GSM, BMS, Pension Query, HELP
- Provide technical support and resolve incidents, RITMs.
- Collaborate with cross-functional teams for issue resolution.
- Ensure ServiceNow configurations comply with security standards.
- Implement and maintain access controls and security policies.
- Build and customize reports and dashboards.
- Implement PA-performance analytics for service improvement.
- Create and update technical documentations.
- Maintain documentation for configurations and enhancements.
- Stay informed about ServiceNow updates and best practices.
- Propose and implement continuous improvement initiatives.
- Platform Upgrade project experience.
Integration:
- Build and maintain integrations between ServiceNow and external 3rd party systems. Ex:Teams, Workday, Open system, etc.
- Work on API configuration, Scripted API integrations and MID server configuration & End-to End Integration development using SOAP, REST,etc.
Scripting and Automation:
- Develop and maintain the Modules - using JavaScript and Glide Script, HTML, CSS, AJAX, Script Include, etc.
- Implement automation solutions for process optimization ex: Emergency List update.
- Create and enhance user interfaces, forms/Catalogs, and workflows/Flow designer.
- Design and implement Service Portal pages for self-service.
Technical Skills:
- Proficiency in Java Script, HTML, CSS, AJAX, Glide script.
- Implementation experience on VIRTUAL CHAT/AGENT CHAT,CMDB, ITSM, CSM, ITAM, ITOM, ITBM with strong Scripting
- Extensive experience in ServiceNow platform development and customization.
- Must have wide implementation experience of ServiceNow APIs, web services, and new integration techniques.
- Required Technical Skill Set: ITSM, Service Catalog, Knowledge, Incident, Change Problem
Certifications:
- ServiceNow Certified Application Developer (CAD) certification (preferred)+ CIS- ITSM, CSM, HRCM, PPM, CMDB, HAM, SAM, ITIL,
- Other relevant ServiceNow certifications are advantageous.
- Analytical and Problem-Solving:
- Strong analytical and troubleshooting skills.
- Attention to detail and commitment to delivering high-quality solutions within SLA.
ITSM
- Must have hands on standard ITSM process implementation
- ServiceNow in depth Process knowledge (ITSM Process, integrations etc.)
- Experience in ServiceNow Integrations with 3rd party tools using (web services, SOAP, email, MID, etc. )
- Good understanding on Proactive customer service operations, Predictive Intelligence, PA, VA & Continual Improvement Management
HRSD
- Experience with the ServiceNow HR Service Delivery (HRSD) application
- Knowledge of HR functions, processes, and best practices
- Knowledge of Case Management, Knowledge Management best practices and design
- Experience designing and/or implementing an HR Shared Services center
- Should be ServiceNow HRSD Implementation specialist with sound knowledge integration with external systems using REST and Web services.
PPM:
- Experience with the ServiceNow PPM application
- Knowledge of Projects, Portfolios, Demands, processes, and best practices
- Knowledge of Project Management, best practices and design
- Experience designing and/or implementing an PPM customizations
Should be ServiceNow PPM Implementation specialist with sound knowledge integration with external systems using REST and Web services
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Integration Consultant roles with real interview advice
People are getting interviews at Encora through
People are getting interviews through
(based on 50 Encora interviews)
Job Portal
Referral
Company Website
Walkin
54%
18%
2%
2%
24% candidates got the interview through other sources.
High
Confidence
?
High Confidence means the data is based on a large number of responses received from the candidates.
What people at Encora are saying
What Encora employees are saying about work life
based on 685 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Encora Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
View more benefits 
Compare Encora with
TCS
Compare
Infosys
Compare
Wipro
Compare
HCLTech
Compare
Tech Mahindra
Compare
LTIMindtree
Compare
Mphasis
Compare
Hexaware Technologies
Compare
Persistent Systems
Compare
Xoriant
Compare
CitiusTech
Compare
HERE Technologies
Compare
BT Business
Compare
HTC Global Services
Compare
Tietoevry
Compare
Unisys
Compare
Slk Software Services
Compare
Altimetrik
Compare
Apexon
Compare
TEKsystems
Compare
Similar Jobs for you
Encora Chennai Office Locations
Chennai Office
2nd floor, Module 7, North Block, Phase 2, IG3 Infra Ltd. IT SEZ, Pallavaram, Thoraipakkam
Chennai
600097
600097
Chennai Office
No. 11, Doxa Business Center, Rattha Tek Tower, OMR Road Thoraipakkam
Chennai 600097, India
Chennai
MySQL/MariaDB Administrator
6-11 Yrs
Hyderabad / Secunderabad, Pune, Bangalore / Bengaluru
Support Engineer
3-5 Yrs
Hyderabad / Secunderabad, Pune, Bangalore / Bengaluru
Share an Interview