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Support Engineer
Encora
posted 8hr ago
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Job Description
Software Engineer I
Important Information
Location: Pune
Experience: 2-5 Years
Job Mode: Full-time
Work Mode: Remote
Job Summary
As a Software Engineer I, you will be responsible for developing and maintaining software applications while learning and applying engineering best practices. You will work as part of a team to design, code, test, and debug software solutions. This role is ideal for individuals who are looking to build their skills and contribute to impactful projects in a supportive environment.
Responsibilities and Duties
- Assist in the design and development of software applications according to specifications and requirements.
- Write clean, efficient, and maintainable code while adhering to coding standards and best practices.
- Perform unit testing and debugging to ensure software functionality and quality.
- Provide phone/email/video consultation to debug customer problems of low to medium complexity.
- Develop excellent communication skills (phone/email) to provide support to the customer base.
- Mentor the Associate Support Engineer (IC1) for technical help on Product related issues.
- Understand the product issues reported by the customer and reproduce it locally in the support lab.
- Provides prompt and accurate feedback to customers.
- Work with the senior members in the group to provide workarounds for the customer reported issues.
- Escalate issues to senior members in the group when unable to overcome obstacles. Learn from escalated issues and avoid repeated escalations of the same problem type.
- Attempt to provide workarounds where applicable to help reduce the need or urgency for Change Requests.
- Create Change Requests (CRs) for the defects/enhancements reported by the customer.
- Create Knowledge Base articles (FAQ/Solutions) for the Service Requests that have repeat value.
Qualifications and Skills
- Bachelor s degree in computer science, software engineering, or a related field.
- Basic experience in software development through internships, academic projects, or previous roles.
- Good troubleshooting and analytical skills.
- Good knowledge of programming languages (JAVA/ C/ C++/.Net) and debugging skills.
- Good understanding of Unix and Windows operating systems and ability to simulate / debug problems on these.
- Working knowledge of several of these technologies: J2EE, JMS, XML/XPATH, Web services, web development, app/web servers, networking, TCP/IP, HTTP, SOAP will be an added advantage.
- Working knowledge of Open source messaging technologies like Apache Kafka, Pulsar, MQTT etc.
- Good knowledge of databases (Oracle /SQL server / DB2) and proficiency in writing / analysing SQL queries.
- Excellent verbal and written communication skills.
- Enjoys working with people.
- Strong customer-orientated attitude.
- High level of personal motivation.
- Proven capability to own, drive and take responsibility.
- Ability to work in an international multi-site environment.
- Nice to have (any of these):
o Java certification/Database certification.
o Knowledge / experience of Cloud technology e.g. AWS, Azure, etc.
o Knowledge of application security/Web services security
Additional Requirements
Technologies: Java, ITIL , Database
Employment Type: Full Time, Permanent
Read full job descriptionPrepare for Support Engineer roles with real interview advice
What people at Encora are saying
Support Engineer salary at Encora
reported by
4
employees
with 3-6
years exp.
₹9.5
L/yr - ₹17
L/yr
61%
more
than the average Support Engineer Salary in India
View more details
What Encora employees are saying about work life
based on 724 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Encora Benefits
Submitted by Company
Job Training Health Insurance Soft Skill Training 
Cafeteria
Submitted by Employees
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