Hiring For Java Technical support consultant

Role & responsibilities

Noida India

Shift timings: Rotational shift

JD

Having strong experience in Java application support.

Good to have: Strong knowledge in AEM( adobe enterprises manager)

• Provide Java technical support via telephone and email, thoroughly logging all interactions in respective support cases. Work night shifts without rotations.
• Participate in weekend or holiday coverage on a rotational basis with the team.
• Validate and report customer-submitted product bug reports with precision.
• Educate customers on the use of Digital Marketing products.
• Handle projects expertly and within stated timelines.
• Fully own cases and contribute to the success of global teams.
• Identify trends and potential issues, communicating them promptly to affected parties.
• Support sustainable and scalable software solutions for Adobes largest customers.
• Maintain accurate and complete product documentation.
• Treat each case as an opportunity to delight customers, despite factors outside the consultants control (such as product limitations or dependencies on third parties).
• Assist in special projects and other duties as assigned

Preferred candidate profile

Perks and benefits