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Meero

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3.4

based on 34 Reviews

9 Meero Jobs

Solutions Engineer, Platform

Meero

3.4

based on 34 Reviews

0-2 years

Bangalore / Bengaluru

1 vacancy

Solutions Engineer, Platform

Meero

posted 6mon ago

Job Role Insights

Flexible timing

Key skills for the job

Automotive Engineering Incident Management Business Operations Online Sales Agile Coaching Troubleshooting

+ 2 more

Job Description

We are looking for a talented Solutions Engineer to join our team in Bengaluru. You will play a critical role in ensuring the seamless operation, integration, and optimization of our cutting-edge platform. As a technical cornerstone, you will provide exceptional support and expertise to both internal teams and external partners. Your contributions will directly impact the reliability, scalability, and user satisfaction of the Platform.

You will be responsible for:

Technical Support: Provide comprehensive technical support to internal development teams leveraging the platform, ensuring smooth operation and optimal performance.
Incident Management and troubleshooting: Efficiently handle incidents reported by internal teams, ensuring timely resolution and minimal impact on business operations.

API Integration Support: Assist internal and external users with integrating Platform APIs, offering guidance and troubleshooting to ensure successful implementation.

Documentation: Create and maintain detailed documentation on various API/product technical behaviors, standardizing support processes and empowering users with self-service resources.

System Monitoring: Actively monitor system health, utilizing advanced tools and techniques to proactively prevent issues and ensure high availability.

Continuous Improvement: Identify opportunities for system improvements, contributing to backlog prioritization and collaborating with cross-functional teams to enhance system stability and user experience.
Stakeholder Collaboration: Work closely with product managers, developers, and other stakeholders to understand requirements and provide feedback.

Profile

Bachelors degree in Computer Science, Engineering, or a related field.
Up to 2 years of experience in a solutions engineering or platform engineering role.
Good understanding of API integration and support.
Excellent problem-solving skills and ability to troubleshoot technical issues.
Familiarity with system monitoring tools and techniques.
Familiarity with cloud-based platforms and infrastructure is a plus but not required.
Good communication and documentation skills.
Ability to work collaboratively in a fast-paced, agile environment.
Excellent English communication skills, both written and verbal.