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16 Embarq Jobs

Help Desk Support Analyst I

EMBARQ India

2-4 years

Mumbai

1 vacancy

Embarq

posted 13d ago

Job Role Insights

Key skills for the job

HRIS Computer Networking Recruitment Procurement Microsoft Power BI Application Support

+ 3 more

Job Description

About your role:

You will report to Help Desk Analyst, Operations.

Yo u will be based in Delhi office and provide Tier I & Tier II support in a high volume capacity responding to calls among a small team. The Global IT Team will support you.

How your day will unfold:

Escalation Management (25 % of time):

Leverage Endpoint Manager/Autopilot
Escalate priority support issues to senior staff and/ or corporate technology groups
Collect and forward all relevant information prior to escalation to allow seni or staff to operate efficiently
Maintain a positive working relationship with business lines and other departments

Networking & Troubleshooting (50% of time):

Prioritize and schedule work as necessary to maintain department service level agreements
Maintain and monitor department mailbox
Update and maintain cases in a timely fashion
PC hardware and software procurement
Basic networking skills and troubleshooting
Wireless and remote connectivity troubleshooting
Works within a small or large systems team and contributes independently
Understands roles and responsibilities within the team

Technical Documentation (25% of time):

Writes clear and concise technical documents.
Enhances team productivity by helping others
Provides technica l supervision on small projects
Working well with both internal and external group teams

Qualifications and Requirements we seek:

Education : You hav e a Bachelor s degree in IT, Computer Science, engineering or relevant field
Experience : You have 2+ years of relevant, full-time work experience in the application support, supporting users in a remote/help desk environment
Experience in endpoint/workstation experience - Dell preferred
Experience in support Windows 10/11 in a corporate environment
Experience in support MS Outlook
Experience in support MS o365 suite desktop/web apps
Experience in Azure/Endpoint Manager experience
Must be team oriented and possess strong oral and written communication skills.
Able to prioritize and multi-task effectively while working in a fast-paced, demanding environment
Strong analytical and troubleshooting skills
Certifications are a plus - Microsoft preferred
Languages : Full fluency in English requir ed and second language preferred
Requirements : Existing work authorization is required where this position. WRI is unable to authorize visa work authorization