M365 Copilot Functional Expert

Extensive knowledge of Microsoft 365 Suite, with a strong focus on M365 Copilot functionalities..
Proven experience in end-user training and support for software applications..
Strong analytical skills to assess user needs and propose effective solutions..
Excellent communication and interpersonal skills, capable of engaging with diverse user groups..
Demonstrated ability to manage multiple priorities and adapt to changing organizational needs..
Preferred Qualifications:.
Experience in a corporate training or support role, especially within a large organization..
Knowledge of license management practices within the M365 ecosystem..
Familiarity with reporting and analytics tools related to M365 usage..
Key Responsibilities:.
End-User Training Support:.
Conduct comprehensive training sessions for end-users on M365 Copilot features and functionalities..
Provide ongoing support to users, addressing queries and troubleshooting issues as they arise..
Use Case Development:.
Collaborate with business units to understand their needs and develop practical solutions using M365 Copilot..
Document and share best practices and use cases to enhance user adoption..
Platform Updates Feature Testing:.
Stay informed about the latest updates and feature releases in Microsoft 365 Copilot..
Test new features in a controlled environment and prepare training materials and conduct training to educate users on new capabilities..
License Management:.
Manage user licenses, including assignment, reassignment, and monitoring of usage..
Conduct regular assessments of license utilization, identifying and reallocating unused licenses as necessary..
Maintain backlog of users for next phases of deployment with support from ambassadors from various product lines and job functions.
Performance Monitoring:.
Monitor user engagement and utilization metrics to identify trends and areas for improvement..
Generate periodic reports on license usage and user activity for management review..
Community animation:.
Animate the user community around the use of M365 Copilot, encouraging collaboration and knowledge sharing among users..
Organize and facilitate community events such as QA sessions, workshops, challenges and user groups to promote best practices and user experiences..
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