Outsourced Services Deputy Manager

Job Description

At EisnerAmper, we look for individuals who welcome new ideas, encourage innovation, and are eager to make an impact. Whether you re starting out in your career or taking your next step as a seasoned professional, the EisnerAmper experience is one-of-a-kind. You can design a career you ll love from top to bottom - we give you the tools you need to succeed and the autonomy to reach your goals.

We are seeking an Outsourced Services Deputy Manager for accounting practice in our Bengaluru office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.

What it Means to Work for EisnerAmper:

You will get to be part of one of the largest and fastest growing accounting and advisory firms in the industry.

You will have the flexibility to manage your days in support of our commitment to work/life balance.

You will join a culture that has received multiple top Places to Work awards. We believe that great work is accomplished when cultures, ideas and experiences come together to create new solutions.

We understand that embracing our differences is what unites us as a team and strengthens our foundation.

Showing up authentically is how we, both as professionals and a Firm, find inspiration to do our best work.

Numerous Employee Resource Groups (ERGs) to support our Diversity, Equity, & Inclusion (DE&I) efforts

Description

EisnerAmper is seeking an Outsourced Services Deputy Manager to join the Outsourced Services Accounting practice in our Bangalore office. We are seeking someone who thrives in a growing environment and providing clients with exceptional services.

Responsibilities

Operations (80%):

Technical (75%):

• Handle multiple clients independently with minimal guidance from Manager

• Subject matter expert - in AP, AR, GL & US GAAP.

• Should have client management & relevant exposure.

• Need to understand clients business, understand all processes AP, O2C and others.

• Critical thinking and to question on standard process

• Handle month close and Financials preparation with 100% accuracy within the TAT.

• Problem solving abilities

• Working knowledge of QBO, Xero, Bill. com, Yardi, Net-suite, Intacct, Expensify & Concur is preferable.

• Active participation in the regular team meetings, identity knowledge gaps and provide suggestions to Manager for training the team members to improve their efficiency.

• Ensure that controls and processes/procedures are updated and strictly followed.

• Effectively manage the deliverables and raise red flag on foreseen issues on timely manner.

• 100% quality review on the deliverables and providing constructive feedbacks to the preparers.

• Ensure effective implementation of internal controls. Should identify gaps in the process and provide suggestions to the Manager for implementing requisite control mechanism.

• Follow up and answer ad-hoc Client queries.

• Prepare Standard Operating Procedures (SOP s) for all the new clients and update the existing client s SOP s in case of any changes.

• Complete daily checklists and time sheets without any reminders. Ensure the teams timesheet are submitted on daily basis.

Soft skills (5%):

• Excellent command over written/verbal communication.

• Result oriented and have a passion for change implementation.

• Be self-motivated and proactive requiring minimal supervision and have strong leadership capabilities.

• Demonstrated ability to work in a fast-paced environment.

• Great interpersonal skills

• Team management skills

• KPO relevant experience is an added advantage.

• Set SMART goals and objectives in line with Organization goals and provide constructive feedback every month regularly.

• Assist, guide and mentor team members in meeting client deliverables, to improve their performance and help them grow better in the organization.

• Coordinate with other teams effectively in completing and handing off SLAs.

• Detailed and timely review of deliverables with 100% quality and timeliness.

• Able to conduct training sessions for the team.

• Effectively manage client calls and queries in a professional manner.

• Manage handling escalations effectively, maintain log and plan/implement to mitigate them.

• Maintain all trackers updated with necessary data on time (keeping them live).

• End Customer Satisfaction/ onshore team satisfaction (15%)

• Work hard towards providing subject matter knowledge wherever necessary for the client operations.

• Ensure to improve client/ onshore team satisfaction with 100% accuracy and timeliness in all deliverables.

• Participate in all calls/meeting between team, Client/ onshore team to help set the expectations right and clear any understanding gaps.

• Keep the Manager/Client/ onshore team informed about the expected delay with valid reasons thereof and share the revised timeline to complete the deliverable.

• Process Improvements and Special Projects (5%)

• Monitor and review benchmark hours and track variance against actual Utilization.

• Identify efficiency gaps and Implement process improvements.

• Increase utilization per FTE through increased productivity and efficiency.

• Implement automation/process improvements which result in FTE and Cycle time save.

• Monitor IT related issues affecting the team and follow up with IT to ensure timely closure.

• Actively involve and contribute towards Special projects driven by Management.

Basic qualifications for the opportunity

• Qualification: B. com/M. com/MBA (Finance)/CA Inter or equivalent

• Range of Experience: 8 to 10 years of relevant experience

About EisnerAmper

EisnerAmper is one of the largest accounting, tax, and business advisory firms in the U. S. , with more than 4, 000 employees and 400 partners. Joining EisnerAmper means being part of an organization that is client-focused, accountable, principled, and relationship-oriented. Each member of the EisnerAmper team is passionate about rolling up their sleeves and working hard to help clients build success. Daily activity at the firm is fast-paced, varied, collaborative, and organized around shared accomplishments- with our clients and each other.

Our firm provides a full menu of audit, tax, advisory, and compliance services to clients in industry sectors as diverse as financial services, health care, law, life sciences, manufacturing and distribution, non-profit, real estate, sports and entertainment, and technology.

Our reach extends globally, with offices in India, the United Kingdom, Israel, the Cayman Islands, Singapore, and Ireland.

About EisnerAmper India

EisnerAmper (India) Consultants Pvt. Ltd. ( EA India ) is a subsidiary of Eisner Advisory Group LLC ( EA Group ), which practices in an alternative practice structure with EisnerAmper LLP. EA India employees provide advisory services to clients of EA Group and audit services to clients of Eisner Amper LLP and comply with the professional standards applicable to each of EA India, EA Group and EisnerAmper LLP. EA India employees also provide operational services to EA Group and EisnerAmper LLP. The policies and procedures of EA India, including obligations of confidentiality and non-disclosure, apply to all services provided by EA India employees. All applicants are applying to positions for employment with EA India, and not EA Group or EisnerAmper LLP.

EA India opened its first office in Mumbai in 2007. Over the years, our India footprint has expanded to include offices in Bangalore and Hyderabad. We are a culturally diverse pool of over 500 professionals supporting our global clientele from a range of startups to Fortune 500 entities.

Bangalore