Client Solution Specialist

We are seeking a dynamic and detail-oriented professional with experience in commercial insurance and catastrophe modeling to join our team. If you enjoy leveraging technology to solve complex problems and drive meaningful insights, this role is for you.

Key Responsibilities:

• Portfolio Management & Risk Analysis: Assist clients in exposure management, portfolio reconciliation, and reinsurance workflows.
• Client Support & Product Adoption: Guide clients effectively, enhancing product adoption and usability.
• Issue Resolution & Technical Support: Address client queries, troubleshoot product-related issues, and ensure seamless user experience.
• Data Analysis & Reporting: Create usage dashboards, track support issues, and generate insights for continuous improvement.
• Product Development & Enhancement: Contribute to product testing, documentation, and identifying opportunities for enhancement.
• Customer Insights & Process Optimization: Gather and analyze client feedback to refine product functionality and streamline processes.
• Sales & Pre-Sales Support: Assist sales teams with tailored client solutions, proof of concepts, and technical demonstrations.

Requirements:

• Bachelors or masters degree in mathematics, Engineering, Computer Science, or a related field.
• Basic understanding of insurance and reinsurance processes, including portfolio management.
• Familiarity with catastrophe modeling platforms (e.g., RMS, AIR) is an advantage.
• Nice to have: Proficiency in MS SQL, VBA, Python, and R and Experience with Business Intelligence tools like Power BI

Join us and take your catastrophe modeling expertise to the next level!