IT Operations Engineer - Wintel (5-9 yrs)

The Company :

Egon Zehnder (www.egonzehnder.com) is the world's preeminent leadership advisory firm, inspiring leaders to navigate complex questions with human answers. We have more than 560 consultants who bring together vast industry experience and diverse insight, operating globally through 63 offices in 36 countries spanning across Europe, the Americas, Asia Pacific, the Middle East, and Africa. We believe that together we can transform people, organizations, and the world through leadership. Our clients range from the largest corporations to emerging growth companies, government and regulatory bodies, and major educational and cultural institutions. We collaborate as One Firm across industries and geographies, leveraging strengths of every colleague and operate as a private partnership independent of any outside interests.

Knowledge Centre India (KCI) :

Knowledge Center India (KCI) is the central engine that drives the operational value for the firm. Established in 2004, KCI has evolved over the years from purely operational efficiencies into more value-added service offerings, becoming a true business partner. There are various teams based at KCI that work with Global Offices, Practice Groups, and the Management across all aspects of the firm's business life cycle. With a headcount of more than 500, the center has 5 core teams working including Experts, Research Operations, Visual Solutions, Projects/CV Capture and Digital IT, working round the clock on many mission critical elements.

Your Journey at Egon Zehnder Starts Here :

At EZ, you have the opportunity to deliver digital transformation initiatives across the globe for the organization. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value.

Who we are!

We are part of Digital-IT team established 16 years ago in Gurgaon, India to provide technology support and rollout digital initiatives to 60 plus global offices. Digital IT has six key pillars - Collaboration Technology; Functional Technology; Digital Technology; Security & Architecture; Infrastructure & Services, Digital Success to support business and to take lead on digital transformation initiatives with the total strength of 150+ team members across the globe.

The Position :

The person will be responsible for providing 2nd Level administration support for Egon Zehnder's Windows server environment. The support will entail all aspects of support activities with emphasis on administration of Windows Servers, Active Directory, Exchange Servers and related monitoring tools.

Candidate details :

- Incident Management, Problem Management and Change Management

- 2nd level support for application development and support teams in resolving technical problems related to

- Active Directory Microsoft Azure Microsoft HyperV Server operating systems (Windows 2012 R2, 2016 and 2019) DHCP and DNS

- Should have a good knowledge of PowerShell scripting

- Host security (for example, passwords, UIDs/GIDs, ACLs, file permissions, file system integrity)

- Configuration and maintenance of state-of-the-art data backup and system recovery procedures including cloud based backups and archiving

- Development, documentation and promotion of best practice maintenance, 1st and 2nd level trouble shooting procedures related to the above

- Contribute to the continuous improvement of the Windows environment and related operations procedures across the Firm

Knowledge of any one of below will have added advantage :

- Automated software distribution and remote management Exchange Online

- M365 and SharePoint

- SCCM / SCOM

Required Skills :

- Solid interpersonal and communication skills

- Solid sense for operational priorities

- The ability to work both independently and in project teams in a remote team setting

- Fluent written and verbal English language skills to deliver high quality support for clients

- Client interaction and communication while handling complex escalations related to their issues

Education/Background/Training :

- Education in Information Technology or closely related technology area (bachelor's degree in computer science or a related field / MCA)

- MCSE and Azure Fundamentals certifications

- Overall work experience of 5-8 years with 4-5 years of hands-on experience in installing, administering, and troubleshooting Windows 2012 servers

- Experience in providing support to global business critical systems, and managing 7x24 high availability server environments

Benefits which make us unique :

At EZ, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Egon Zehnder can mean for you!

Benefits Highlights :

- 5 Days working in a Fast-paced work environment.

- Work directly with the senior management team

- Reward and Recognition

- Employee friendly policies

- Personal development and training

- Health Benefits, Accident Insurance

Potential Growth for you!

We will nurture your talent in an inclusive culture that values diversity. You will be doing regular catchups with your manager who will act as your career coach and guide you in your career goals and aspirations.

Location :

The position is based at Egon Zehnder's KCI office in Gurgaon, Plot no. 29, Institutional Area Sector 32

EZ Commitment to Diversity & Inclusion :

Egon Zehnder aims for a diverse workplace and strives to continuously lead with our firm values. We respect personal values of every individual irrespective of race, national or social origin, gender, religion, political or other opinion, disability, age and sexual orientation as warranted by basic rights enshrined in the UN Declaration of Human Rights. We believe diversity of our firm is central to the success and enables us to deliver better solutions for our clients. We are committed to creating an inclusive environment and supportive work environment, where everyone feels comfortable to be themselves and treated with dignity and respect and there is no unlawful discrimination related to employment, recruitment, training, promotion, or remuneration.

Egon Zehnder is an Equal Opportunity Employer :

Egon Zehnder provides equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, disability, or any other legally protected status and to affirmatively seek to advance the principles of equal employment opportunity.