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10 Educate Girls Jobs
Help Desk Manager
Educate Girls
posted 8d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Oversee day-to-day operations of the Help Desk team to ensure seamless execution of all activities.
Design and implement efficient workflows for data collection, feedback, and reporting. Ensure accurate and timely communication with stakeholders, including program
beneficiaries, community members, and field staff.
2. Team Leadership: Recruit, train, and mentor Help Desk team members to achieve operational excellence. Assign and monitor team tasks to meet organizational objectives and deadlines. Conduct regular team meetings to review progress, address challenges, and plan for
3. Data Collection Analysis: Ensure that the Help Desk collects reliable qualitative and quantitative data from
Develop data collection tools and scripts in collaboration with the Monitoring and Evaluation (ME) team.
Oversee data entry, cleaning, and validation processes to ensure data accuracy. Prepare periodic reports with insights derived from Help Desk data to support
Share actionable feedback with relevant departments to improve program delivery. Highlight trends, challenges, and success stories observed during stakeholder
4. Stakeholder Communication and Engagement: Establish protocols for stakeholder outreach, including calls, follow-ups, and grievance
Monitor interactions to ensure they are professional, respectful, and aligned with Educate Girls values.
Address escalations and unresolved queries from stakeholders.
5. Quality Assurance Compliance: Maintain compliance with organizational policies and protocols for data privacy and
Conduct regular audits of Help Desk operations to ensure quality and efficiency. Introduce innovative practices to enhance Help Desk services.
Key skills and competencies:
Strong organizational and multitasking skills. Excellent written and verbal communication abilities. Basic understanding of training and learning principles. Familiarity with data management Dashboards management Problem-solving mindset with attention to detail.
Bachelor s/Master s degree in Social Sciences, Management, or a related field. Minimum 5-7 years of experience in managing a help desk, customer support, or similar role in
Proven experience in managing teams and working with diverse stakeholders. Strong understanding of data collection methods and tools (qualitative and quantitative).
Attributes to be successful in this role at Educate Girls:
Are passionate about the cause align with our Core Values Proficiency in computer applications, including Windows and Microsoft Office (Outlook, Word,
Language proficiency: Reading, writing and spoken proficiency in Hindi and English are mandatory.
Relationship Management: Excellent interpersonal skills with experience in managing relationships across diverse teams and stakeholders.
Attention to Detail: Ability to track and manage detailed aspects of Training development.
Strategic Vision: Capable of seeing the big picture, and aligning Training goals with Pragati program impact.
Willingness to multi-state travel frequently (3-5 days per month) to the field for observations, training and other operational support.
Employment Type: Full Time, Permanent
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What Educate Girls employees are saying about work life
based on 108 employees
Flexible timing
Monday to Saturday
Within city
Day Shift
Educate Girls Benefits
Job Training 
Soft Skill Training 
Work From Home 
Health Insurance 
Education Assistance 
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