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ECS FINANCIAL SERVICE

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3.6

based on 13 Reviews

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6 ECS FINANCIAL SERVICE Jobs

Application Support Engineer

ECS Fin

 · 

3.6

 based on 13 Reviews

1-4 years

Thiruvananthapuram

1 vacancy

Application Support Engineer

ECS FINANCIAL SERVICE

posted 7d ago

Job Role Insights

Flexible timing

Key skills for the job

Computer Networking Project Management Application Support MS Office Word JIRA Transaction Processing

+ 2 more

Job Description


Job Description
  • Provide remote technical assistance and support and resolve problems related to the use of applications for end users
  • Talk clients through a series of actions, either via phone, email or chat, until they ve solved a technical issue
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Respond in a timely manner to service issues and requests
  • Monitor and maintain computer systems and networks
  • Set up accounts for new users
  • Administer and resolve applications issues. Provide updates and perform root cause analysis.
  • Supervise all alerts related to application and system procedures and provide services proactively
  • Maintain good professional relationships with customers
  • Provide support, identify all issues and prepare appropriate documentation for all issues and solutions.
    • Required skills
  • Knowledge in Windows OS platform (Servers/Client OS)
  • Basic concept of Software Development / Systems / Networking.
  • MS office (Word, Excel)
  • Good communication skills Oral, Email, Documentation, Writing
  • Experience with any of the project management and service desk tools like Jira, Service now, Redmine preferred
  • Must be comfortable working in different shifts
    • Job Category: Application Support Engineer
    Job Type: Full Time
    Job Location: Trivandrum - India


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    ECS Fin is an engineering enterprise that specializes in process optimization. We design software solutions with a systems approach to transaction processing.


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    Employment Type: Full Time, Permanent

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    What people at ECS FINANCIAL SERVICE are saying

    Application Support Engineer salary at ECS FINANCIAL SERVICE

    reported by 4 employees with 1-3 years exp.
    ₹3.4 L/yr - ₹3.5 L/yr
    32% less than the average Application Support Engineer Salary in India
    View more details

    What ECS FINANCIAL SERVICE employees are saying about work life

    based on 13 employees
    50%
    74%
    87%
    100%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    ECS FINANCIAL SERVICE Benefits

    Soft Skill Training
    Work From Home
    Health Insurance
    Free Transport
    Child care
    Gymnasium +6 more
    View more benefits

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