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2 Ecocert Jobs
Client Relationship Officer - Home & Personal Care
1-6 years
Bangalore / Bengaluru
1 vacancy
Client Relationship Officer - Home & Personal Care
Ecocert
posted 1hr ago
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Fixed timing
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Job Description
Client Relationship Officer - Home Personal Care Client Relationship Officer - Home Personal Care | Ecocert
Client Relationship Officer - Home Personal Care
Ecocert India, a subsidiary of the Ecocert group, supports committed stakeholders in the implementation and promotion of sustainable practices through certification. With more than 100 employees across the country, Ecocert India caters to businesses from not only India but also from South Asia and Middle East countries. Committed to organic farming since its creation, Ecocert has now extended its efforts to many other sectors including Textiles, Cosmetics and Home-care products, Fair Trade, etc.
Job description
AIM: Accompany a client portfolio throughout the year. Ensure a smooth delivery of the service while being a link between the internal and the external sides.
- Accompany the client throughout the year
- - Inform the client about the certification schemes he is interested in and answer related questions
- Inform the client about Ecocert certification process and tools and answer related questions
- Follow up internally on client requests and on the clients certification process to ensure a good quality of service
- Explain Ecocert requests to the client and provide the relevant support. Communicate some of the Ecocert requests
- Refer the client or its requests to the appropriate internal resource based on its needs
- Process complaints, involve the necessary resources internally and ensure follow up - Proceed with renewals
- - Inform the client about the renewal process, required actions and associated deadlines
- Issue renewal quotation if required
- Issue invoice order and communicate invoice
- Support to collect receivables - Process changes requests
- Gather and process changes requests from the clients
- Communicates changes to relevant staff internally where necessary and ensure follow-up
- Issue additional quotation and invoices order if necessary - Audit follow up
- - Follow-up with the client to ensure receipt of necessary corrective action and/or evidence.
- Process corrective actions/evidences or allocate internally if evaluation competence is required.
Profile
Please send your CV and cover letter by clicking on the "Apply Now" button below.
- Education: Bachelor s degree in Cosmetics, Chemistry, Food Technology, or related fields.
- Experience : 1+ years of working in customer experience, client success within cosmetics, pharma or food sectors.
- Behavioural skills:
- Global vision and professional judgement
- Courage and decision making
- Agility and Adaptability
- Communication and interpersonal skills
- Proactivity and creativity
- Diligence
- Organisation and anticipation - Remuneration: As per industry standards
- Type of contract: Full time or contract
Please send your CV and cover letter by clicking on the "Apply Now" button below.
Employment Type: Full Time, Permanent
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What people at Ecocert are saying
What Ecocert employees are saying about work life
based on 30 employees
Strict timing
Monday to Friday
No travel
Day Shift
Ecocert Benefits
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Client Relationship Officer - Home & Personal Care
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