AGM/GM - Operations

We are looking for an individual who is passionate about driving efficient and seamless operations managing centralised back-end operational team and the field level operational teams across India.The Role is responsible for business operations, customer satisfaction, business partnerships with both Sellers and Buyers. This function will co-own the back-end centralised operations and also the execution and coordination of various on-ground activities, project management with a focus on consistent practices whilst enhancing the effectiveness of the field operations and also empowering the field teams through right delegations.The sole aim of this role is to setup, scale up the business operations creating long term strategic value supporting the ESG pillars for the clients.

Job Responsibility & Duties:
The essential duties and responsibilities are:
1. Head the various activities/verticals which are part of the back-end operations/ command control room.
2. Execution of Operational on ground activities/field level project activities including safety and ensuring delivery as per the agreed timeline.
3. Positively impacting the P&L, i.e. the usage metrics of trade lifecycle, compliance tracking, customer experience and satisfaction index, direct cost of operations, the efficiency of the operations etc.
4. Actively coordinate with each of the business verticals (market place) and the clusters thereof on a daily basis for achieving the above.
5. Driving continuous improvement. Create processes, tools and their review, improvements and implementation from time to time. Be the ambassador for imbibing a process-oriented approach especially for recurring activities across the organization and drive the culture of delivering right every time.
6. Primary point of contact for the developments in the product development, defining the customer dash-boards, reporting requirements, testing the product enhancements and provide continuous feedback.
7. Challenge the existing ways of doing things, i.e. status quo, and drive changes to enhance customer experience and profitability. Identify and implement out-of-the-box ideas. Use data, frequent field visits etc. to find insights and improvement areas.
8. Perform research and gather data to help a company market its products or services. Continuously gather data on industry size, growth, issues & challenges and major seller & buyers in the market.
9. Research any new policies and regulations that need to be incorporated into the product to ensure compliance as well ahead of competition.
10. Coordinate with the learning and development team for training arrangements for new tools, processes, developments and facilitate training of customers.
11. Coordinating with the central functions like technology, customer support, operations design, learning and development, finance, marketing, HR etc. to tap their expertise and optimize the day-to-day execution machinery.In short, this will be your dream job where you will be responsible for making Zecomy a way of life and fulfilling the overall vision of the company.

Education:
Graduate in any discipline or diploma in technical education.
Any Certification in ISO 9001, 14001, 18001 and 50001 will be preferred

Work Experience:
8-12 years of experience including as a business and operations head. Experience with waste management, logistics, supply chain will be an added advantage. Experience with command center like functions will be a strong plus.Degree or Post Graduation, preferably MBA from a reputed institution.Knowledge & Skills / Abilities:
A go-getter with an execution-oriented mindset who can set up greenfield operations, establish best practices and who is excited about making a big impact.
Be a self-starter who thrives in a rapidly growing organization. Agility and ability to adapt quickly to changing requirements and scope and priorities.
Good understanding of and passion for new age technology concepts.
Person with good analytical, project management, problem solving, oral and written communication skills, entrepreneurial and data-driven decision-making approach will be a right fit for this position.