Customer Support Specialist

eClinical Solutions helps life sciences organizations around the world accelerate clinical development initiatives with expert data services and the elluminate Clinical Data Cloud - the foundation of digital trials. Together, the elluminate platform and digital data services give clients self-service access to all their data from one centralized location plus advanced analytics that help them make smarter, faster business decisions.

The Customer Support Specialist is a key member of the support team providing first level assistance to eClinical Solutions elluminate clients. The primary responsibility of this role is to provide support to end-users by identifying, researching, and resolving problems and issues.

Customer Support Specialist technicians communicate directly with customers to gather information, resolve or escalate issues and manage the support ticket life cycle. He/She has the ability to quickly learn different applications and technologies and apply that knowledge to resolve issues quickly. Throughout the support ticket process, Customer Support Specialist technicians are responsible for regular updates on ticket status, keeping the customer informed and ensuring customer satisfaction with the support process.

KEY TASKS & RESPONSIBILITIES

Responsibilities include:

CANDIDATE S PROFILE

Education/Language:

Accelerate your skills and career within a fast-growing company while impacting the future of healthcare. We have shared our story, now we look forward to learning yours!

eClinical Solutions is a people first organization. Our inclusive culture values the contribution that diversity brings to our business. We celebrate individual experiences that connect us and that inspire innovation in our community. Our team seeks out opportunities to learn, grow and continuously improve. Bring your authentic self, you are welcome here!

We are proud to be an equal opportunity employer that values diversity. Our management team is committed to the principle that employment decisions are based on qualifications, merit, culture fit and business need.