Process Manager - TM

Associate Process Manager Roles & responsibilities:

Independently handle clients and client calls establish self as a valued partner.
Escalate issues to client and internal managers to bring issues to their attention in a short span of time to avoid client escalation
Build domain expertise and lead from the front.
Help knowledge management endeavour by sharing process knowledge and best practices within the teams
Functional & Technical Skills:

Bachelor's Degree in B. Com /BBM or Masters Degree in M.Com/MBA/PGDM
3 to 5 years of experience in handling a team of minimum of 10 members and has good experience and knowledge of KYC, AML, and Due Diligence
Ability to manage and complete specific tasks with minimal direction
Should be able to act fast and decisively when dealing with critical situations ability to read situations and act in minutes
Willingness to continuously learn, upgrade skills and stay relevant to business demands
Excellent interpersonal skills ability to network and earn confidence of diverse Client personnel plus interaction with and management of eClerx India based operations team.
Should be good with logical and quantitative abilities to derive information from data.