Analyst (International Voice Process)

• Hello Candidate,

We are hiring for the position of Voice Analyst - International Process and wanted to extend this opportunity to you!

Position: Voice Analyst

Locations: Mumbai & Pune

Requirements:

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a call center environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including Night, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.

Education:

• Bachelor's degree in any field is preferred.

Key Responsibilities:

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
• Meeting or exceeding individual and team sales targets.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

If you are interested in this exciting role, please apply by clicking the "Apply" button or send your resume on sushmita.gaikwad01@eclerx.com

Thanks & Regards,

Sushmita Gaikwad
Associate Process Manager HR Recruitment
eClerx Service Limited

(Website - https://eclerx.com/)

Contact No : 8788486610