Process Manager - Loans

The candidate must possess in-depth functional knowledge of the process area and apply it to operational scenarios to provide effective solutions. He/she must be able to identify discrepancies and propose optimal solutions by using a logical, systematic, and sequential methodology. It is vital to be open-minded towards inputs and views from team members and to effectively lead, control, and motivate groups towards company objects. Additionally, he/she must be self-directed, proactive, and seize every opportunity to meet internal and external customer needs and achieve customer satisfaction by effectively auditing processes, implementing best practices and process improvements, and utilizing the frameworks and tools available. Goals and thoughts must be clearly and concisely articulated and conveyed, verbally and in writing, to clients, colleagues, subordinates, and supervisors.

Roles & responsibilities:

• Assisting analysts/senior analysts with query resolution & exceptions
• Client Management establish self as a valued partner and work closely to achieve goals defined.
• Handling client escalations & independently managing back office operations
• Generate Management Information (daily/weekly/monthly)
• Managing Daily/Weekly/Monthly calls with the client
• Mentoring & grooming of new/existing team members
• Highlight risk/control issues within the process to Senior Managers and work on mitigating them
• Identifying PI opportunities and deliver benefits
• Identify RPA opportunities within the process
• Documentation and Change Management
• Lead various quality initiatives across processes managed

Minimum Qualifications:

• Bachelor's Degree in B. Com /BBM or Masters Degree in M. Com/MBA/PGDM
• 6 to 8 years of experience in handling team of minimum 20 members and has good experience and knowledge of Processing of Syndicated Loans - Participation/Agented /Bilateral Deals.
• Knowledge of / prior experience with offshoring processes and methodologies highly preferred