Customer Support Analyst- Voice process

Role & responsibilities

• Answering incoming calls from customers in a professional and courteous manner.
• Listening actively to customers and asking probing questions to fully understand their needs and concerns.
• Providing accurate and timely information to customers about products and services, pricing, and promotions, while actively seeking opportunities to upsell.
• Handling customer objections and concerns with empathy and professionalism, and working to address them to close the sale.
• Documenting all customer interactions and details of inquiries, issues, and sales in the company's CRM system.
• Meeting or exceeding individual and team sales targets.
• Maintaining a high level of knowledge about the company's products and services, as well as industry trends and best practices.

Preferred candidate profile

• Excellent verbal and written communication skills in English.
• Previous experience in a customer service and sales role, preferably in a call center environment.
• Ability to multitask, prioritize, and manage time effectively.
• Strong problem-solving skills and the ability to think on your feet.
• Comfortable working in a fast-paced environment.
• Flexibility to work in rotational shifts, including evenings, weekends, and holidays.
• Familiarity with basic computer skills and knowledge of CRM systems.
• Should have completed Graduation degree (marksheets and passing certificate mandatory)
• Should be ready to work in Night shift- US shift