Sr Manager - Digital Services

Ensuring customer satisfaction by providing timely services for MDC / Racks / DCIM / Digitalization and building service capabilities by training team members.
1. Overall responsibility for Digital product services across India. Managing the Service Operation for Digital/MDC/Racks/DCIM/Any associated monitoring Software products PAN India. Focusing on improving RT & TAT.
2. Recruiting, training and nurturing ASP network for timely delivery of service to customer
3. Working closely with sales management team for spares planning and distribution.
4. Be responsible & accountable for customer satisfaction.
5. Technical resolution of issues & providing explanation of root cause analysis, assurance to customers regarding products & services.
6. Drive and enforce Eaton policies. Act appropriately to ensure that employees are treated fairly; guide discipline/performance management process as necessary.
7. Providing technical support to all the Digital ASPs & FSE, Customers.
8. Supporting ASP technical team & ASP Service Manager in trouble shooting of escalated Break down calls.
9. Providing training to Eaton Services, ASP Engineers & their Technical Managers.
10. Failure analysis in co-ordination with engineering team which includes site visit, site inspection, understanding problems, investigation, co-ordination with engineering team for analysis, implementation of modifications.
11. Managing Technical Support for Spare Approvals.
12. Presales Support to Sales team.
13. Managing the FSR Collections from ASPs against the spare consumed for break down calls.
14. Practice and drive leadership behavior which includes grooming and nurturing his direct reportee s and team.

15. Sound Knowledge on the Installation & commisioning, of all Digital Products of Eaton offering .

16. Build Goodnetwork with System intigrators on Installations of any Digital/MDC/Racks/DCIMs etc.

17. Have to be good learner,self starter & adapt to new product & technology.

Diploma / B.E. in Electrical & Electronics
8+ years

Technical knowledge of Digital solutions products like DCIM/ Battery monitoring/ Remote monitoring & Management/ Mini Data Center products etc
Negotiations Skills, Communication skills, Good knowledge on MS Office - PPT, Excell, word etc.