It Support Engineer

Role & responsibilities

IT Technical Support -

• Computer networks - installing, configuring and maintaining computers in large organisations
• Desktop support - providing direct user assistance
• Contract hardware maintenance - working for a business with contracts to maintain and repair computer hardware
• Vertical software applications - working for a supplier of a software application for a specific business sector, such as retail, travel or pharmaceuticals
• Managed hosting providers Ensuring company websites and applications stay up and running and offering technical support.
• Keep computer systems running smoothly and ensure users get the maximum benefit from them
• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Provide support in a face-to-face capacity, over the phone or via remote desktop software, helping staff or clients set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Prioritise and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment
• Resolving IT support requests from employees
• Answering employee questions regarding computer systems
• Gathering and analysing data to diagnose problems with computer systems
• Changing configurations, settings and permissions to fix computer issues
• Generating sign ins for new hires during the onboarding process
• Installing new software and hardware drivers and updating existing ones as needed
• Updating employees on the status of their service requests
• Logging all service requests and updating tickets as needed.

Preferred candidate profile

You'll need to show evidence of the following:

• The ability to think logically
• A good memory of how software and operating systems work
• Excellent listening and questioning skills, combined with the ability to interact confidently with clients to establish what the problem is and explain the solution
• The ability to work well in a team
• Problem-solving skills
• A strong customer focus
• The ability to priorities your workload
• Attention to detail.

Perks and benefits

As per company Norms.