Customer Support Role (0-1 yrs)

Notice Period: Immediate

Shift Timings: Day Shifts

Work Type: On Site

Salary: 15600 - 17000 INR Monthly

Language: English, Hindi

Skills: Tele-Sales

Experience: 0 years

Qualification: 12th

Age: 18 - 30 years

Description

Visit Join our growing team of customer service experts!

Are you a people person with a knack for problem-solving? Do you thrive in a fast-paced environment and enjoy the challenge of exceeding expectations? If so, we have the perfect opportunity for you!

As a Domestic BPO Agent, you'll play a crucial role in providing exceptional customer service to clients across various industries. You'll be responsible for handling a variety of customer inquiries, from simple questions to complex issues, through various channels including phone calls, emails, and live chat.

Key Responsibilities :

- Customer Interaction: Efficiently handle inbound and outbound customer calls, emails, and chat inquiries.

- Issue Resolution: Quickly identify and resolve customer issues, ensuring a positive customer experience.

- Relationship Building: Foster strong customer relationships through empathetic and effective communication.

- Process Adherence: Strictly adhere to company policies and procedures to maintain quality standards.

- Performance Excellence: Consistently meet and exceed performance metrics, including call volume, resolution time, and customer satisfaction.

- Teamwork: Collaborate effectively with team members to achieve shared goals.

What We're Looking For :

- Excellent Communication Skills: Strong verbal and written communication skills in English, Hindi, and at least one regional language.

- Technical Proficiency: Basic computer skills, including proficiency in MS Office.

- Problem-Solving Abilities: A keen eye for detail and a knack for finding solutions to complex problems.

- Adaptability: The ability to thrive in a dynamic and fast-paced environment.

- Positive Attitude: A positive and can-do attitude.

What We Offer :

- Competitive Compensation: A competitive salary package.

- Growth Opportunities: Opportunities for career advancement and professional development.

- Flexible Work Shifts: Flexible work schedules to accommodate your lifestyle.

- Supportive Culture: A supportive and inclusive work environment.

How to Apply :

If you're passionate about customer service and ready to take on a challenging and rewarding role, we encourage you to apply. Please submit your resume along with your SSLC mark sheet, PAN Card, Aadhar Card, and 4 passport-sized photos.