Customer Relationship Manager (sales / service)

CRM Service:

Key Roles:

1. Provide exceptional customer support and service.

2. Resolve customer issues promptly and efficiently.

3. Manage customer complaints and escalate when necessary.

4. Offer product training and support.

5. Foster customer loyalty and retention.

Responsibilities:

1. Respond to customer inquiries via phone, email, chat.

2. Troubleshoot and resolve product/service issues.

3. Conduct customer satisfaction surveys.

4. Collaborate with internal teams.

5. Conduct needs assessments and present tailored solutions.

Shared Responsibilities:

1. Data entry and maintenance in CRM system.

2. Analyze sales and customer data to inform strategies.

3. Identify opportunities for process improvements.

4. Stay up-to-date on product knowledge and industry trends.

5. Participate in training and development programs.

Skills and Qualifications:

1. Strong communication and interpersonal skills.

2. Proficient in CRM software

3. Sales and customer service experience.

Sales Performance Metrics:

1. Sales revenue growth.

2. Customer satisfaction ratings.

3. First-call resolution (FCR) rate.

4. Sales pipeline management.

5. Customer retention rate

Preferred candidate profile

1. Candidate should have access to a smart phone with internet

2.We are hiring energetic and enthusiastic people

Perks and benefits

Find the right balance between personal and professional. Dealing with a wide range of people on different levels teaches you to be a good person. It also encourages a friendly, approachable attitude. Excellence is not synonymous with seriousness. Invite your customer to play squash, or have a bite to eat together after the meeting and ask how everythings going.

Enjoy the company of the people you do business with and make them feel important. You Will gain their trust long-term and, who knows, maybe even their friendship.

Health insurance ESI, Provident Fund. Schedule: Best incentive scale in market .Experience candidate will be honor behalf of his work.